Job Description

Mostly remote with occasional visits to Cambridge & London offices

Checkit uniquely combines smart sensors and workflow software to provide the analytics and insights that complex organisations need to deliver a safer, more efficient and streamlined service to their customers. Our clients are spread across the healthcare, biopharma, assisted living, food service and facilities management sectors.

We are hiring for our UK based Customer Success team. Reporting to our Head of Customer Success, the CSM will play a vital role in partnering with our customers throughout their lifecycle. You'll be responsible for maintaining strong relationships, ensuring full product utilisation, solving problems, mitigating risks, securing renewals, and maximising additional revenue opportunities.

We're looking for an experienced Customer Success professional, interested in further developing a career in a small, friendly business with a strong product offering, strong cross-functional support and a complex, engaging customer journey. You'll be a self-starter with experience of developing tailored Customer Success plans for your client base, a problem solving and tenacious mentality, and plenty of examples of where you've pioneered new ideas and strategies to better support your customers.

To be considered, you must be based on the UK mainland with full right to work in the UK. We cannot accept applications from overseas or those without the right to work.

CANDIDATE EXPERIENCE IS IMPORTANT TO US. THIS IS A REAL JOB. WE DO NOT USE AI TO SCREEN APPLICATIONS OR TO INTERVIEW. YOUR APPLICATION WILL BE READ AND ASSESSED BY A HUMAN. WE RESPOND TO ALL APPLICATIONS.
What you'll be doing


Managing and growing a portfolio of UK and international customer accounts throughout their lifecycle with Checkit from onboarding to renewal and beyond. Protecting and retaining revenue by proactively safeguarding customer value and health. Building and delivering customer success plans that drive adoption, positive outcomes and maximum value over their lifetime. Identifying, anticipating and mitigating risks early, ensuring accounts stay on track. Capturing use cases, ROI and success stories to showcase Checkit's impact. Developing strong, trust-based relationships and nurturing internal champions within customer organisations. Acting as the voice of the customer, working cross-functionally to resolve problems and shape product and service improvements. Supporting the growth of a customer community and using insights to strengthen engagement strategies. Contributing to the evolution of the Customer Success function by proposing new ideas, improvements and initiatives. What we're looking for


Substantial experience as a Customer Success Manager, with a proven track record of proactively managing customers in complex and fast-changing environments. Ability to build and manage senior stakeholder relationships. Experience of identifying churn risk and executing retention and growth strategies. Comfortable working with ambiguity, with experience of adapting and finding ways to succeed when processes, resources and stakeholders are not fully in sync. Proven experience of cross-functional influence and change leadership. Deep curiosity about customer businesses and the ability to articulate product value. Resilience and persistence -- you stay focused when challenges arise and work determinedly toward positive outcomes. Self-motivation and drive -- you take initiative, work proactively and thrive in an environment where you own your success. A self-starter mentality -- you're comfortable managing your own workload, making informed decisions and pushing work forwards without needing direction. A steady, solutions-focused approach -- you remain composed, practical and constructive, even under pressure. What's in it for you


Checkit offer a range of benefits designed to give you the opportunity to learn and develop your skills, provide for your future, look after your routine healthcare, and feel protected if life throws you a curve ball. Our benefits include:Everyone gets a generous amount of leave, above the statutory levels, to help you rest and recharge Your birthday off in addition to your annual leave allowance mental wellbeing days off per year, to take the time to reset and look after yourself Life insurance at 2x your basic salary
Up to 20 paid sick days in any rolling 1month period Income protection insurance to pay your wages if you need extended time off work due to illness Health cash plan and BUPA dental to help with the costs of optical, dental and support for your mental wellbeing Access to Help@Hand health & wellbeing app Contributory pension scheme Share award scheme, allowing you to be rewarded for our future success Enhanced maternity and paternity pay, and paid loss of pregnancy leave Up to 60 days "work from anywhere" per year, allowing you to work from overseas Unlimited access to thousands of courses on LinkedIn Learning
In addition, we have a remote-first, work-where-it-works culture, meaning that in most jobs, you'll be able to work from home for the majority of the time, going to one of our offices in Cambridge, Fleet or London only when you need to collaborate with your team.
About Checkit


Checkit optimises the performance of people, processes and physical assets with connected digital solutions. We help companies with remote, deskless workforces to schedule, manage and analyse the activities of their teams to deliver improved productivity, engagement and cost savings. Via digital assistants that provide guided workflows, powerful dashboards that provide insights into critical activities and bring dark operations to light, and smart sensors that monitor critical assets and building facilities, we give leadership teams the ability to schedule and plan activity, and know what is happening as it happens, while making life much easier for their teams at the frontline. These real-time workflow, monitoring and analytics services enable safe and productive work, efficient operations and data-driven insight to continually improve performance in large, complex organisations.

We work across four main sectors - healthcare, pharmaceutical, life sciences and biotech; facilities and building management; retail; and hospitality. We help our customers with challenges as diverse as keeping vaccines at the correct temperature; reducing stock loss and waste for food retailers; reducing time spent on audit and compliance; repurposing tens of thousands of working hours previously spent on tasks we now automate; and monitoring best practice and care quality. Our clients include many NHS trusts, BP, Waitrose / John Lewis Partnership, Sodexo, Hallmark Care Homes and Center Parcs.

Checkit is a publicly traded business headquartered in Cambridge, UK, with its operations centre in Fleet, UK and a US operation based out of Tampa, Florida. We currently have over 160 employees and are growing rapidly.

Our Hiring Process

Stage

5

Second Interview

Stage

6

Job Offer

Stage

7

Hired

Stage

1

New Application

Stage

2

Hiring Manager Review

Stage

3

Discovery Call

Stage

4

First Interview

Stage

5

Second Interview

Stage

6

Job Offer

Stage

7

Hired

Stage

1

New Application

Stage

2

Hiring Manager Review

Stage

3

Discovery Call

Stage

4

First Interview

Stage

5

Second Interview

Stage

6

Job Offer

Stage

7

Hired

Application Deadline

January 12, 2026

Department

Sales

Employment Type

Permanent - Full Time

Location

London / remote

Workplace type

Fully remote

Compensation

51,500 / year

Reporting To

Ellie Baverstock - Head of Customer Success

This role's hiring manager:

Ellie Baverstock