Job Description

We seek an efficient and skilled Customer Success Manager to join our Customer Success team at Solace Global Risk. As the Account Manager, you will be responsible for dedicated account management and platform support (Solace Secure) to customers, ensuring all technical aspects of platform onboarding and development are captured and communicated effectively.

This is truly an 'all business' role which requires close collaboration with the Operations, Finance, Marketing, Product, Technical and Platform Development team to ensure positive, two-way communication between ongoing clients and the internal Solace Global team.

You will also be involved with proposal writing for new business and exploring further opportunities as part of a commission-based program. This is an exciting opportunity to contribute to our business development initiatives, strengthen our market position, and drive revenue growth.

If you are a result-oriented professional, passionate about delivering winning bid proposals and supporting clients for business growth, we encourage you to apply. We offer a competitive compensation package alongside an inclusive and nurturing atmosphere that values creativity, collaboration, and performance.

Key Objectives:

Customer Success (including Platform Support)

Act as the primary point of contact for customers' platform queries, providing guidance, troubleshooting, and ensuring timely resolution. Facilitate Solace Secure platform training, both internally and externally, to ensure all users are comfortable and proficient with the system. Help build and expand the Solace Secure knowledge base to support efficient platform delivery and rollout. Communicate customer changes or requests internally with the Operations team, ensuring seamless implementation. Support customer quarterly and annual reviews by producing and analysing report statistics on platform usage.

Required Skills and Qualifications:

Experience in a relevant business field. Proficiency in using management software (e.g., HubSpot) and MS Office. Attention to detail and high accuracy in bid preparation, reports and reviews. Ability to collaborate with cross-functional teams and influence stakeholders at various levels. Strong ability to work cross-functionally and maintain effective stakeholder communication.

Preferred Skills and Qualifications:

2+ Years experience in a relevant business field. Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple bids simultaneously. Exceptional organizational and time management skills. Excellent analytical and problem-solving skills to assess bid opportunities and develop winning strategies. Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively. Familiarity with platform management tools or experience in supporting SaaS products is a plus.

Why Solace Global Risk?

We value collaboration, innovation, and a customer-centric approach. Join us to make a real impact, contribute to our growth, and thrive in a supportive environment that values your creativity and drive.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Cycle to work scheme Gym membership On-site parking Private medical insurance
Application question(s):

Are you comfortable obtaining a DBS check?
Experience:

Account management: 2 years (preferred) SaaS: 1 year (preferred)
Work authorisation:

United Kingdom (preferred)
Location:

Poole BH15 1JF (preferred)
Work Location: Hybrid remote in Poole BH15 1JF