Job Description

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Description

Shape the future of digital identity with us!

Are you passionate about innovation, customer experience, and making the internet more accessible? Join our Registry & Reseller Division as a Customer Success Manager and help empower registries, resellers, and businesses of all sizes to build and grow their online presence.

Our division partners with trusted names and brands across the globe, delivering tailored solutions to meet the unique needs of our B2B customers. As a Customer Success Manager, you'll play a key role in driving account growth, retention, and satisfaction for our registry and reseller clients.###

Key outcomes of the role

Customer Engagement & SupportBuild and nurture relationships with registry and reseller customers via chat, email, phone, and video calls. Provide specialised support for domain management, SSLs, DNS, and integration, ensuring customers benefit fully from our solutions. Address customer inquiries, complaints, and technical challenges efficiently, collaborating with internal teams to resolve issues and improve satisfaction. Develop and deliver onboarding and education programs, including demonstrations on domain tools, API integrations, and best practices. Identify and deliver sales opportunities from the existing customer base, driving organic growth through new products, services, and markets. Pursue new business leads and exceed team and personal sales targets across a diverse product set. Identify opportunities to upsell and cross-sell relevant solutions, boosting revenue and customer value. Use market and internal data to uncover new opportunities and avenues for growth. Work closely with the Head of Customer Success to formulate and execute strategies for managing key accounts and achieving business objectives. Maintain accurate CRM records of all interactions, purchases, and support tickets, ensuring timely and precise reporting. Develop strategies for transitioning customers to higher-value services, ensuring smooth and personalised handovers. Seek opportunities to develop relationships with key customer personnel to increase satisfaction, foster lasting ties, and open new growth opportunities. Assist with loyalty programs and special offers to drive retention and repeat business. Track customer satisfaction and engagement metrics, continuously seeking ways to improve. Collaborate with sales, marketing, and product teams to resolve customer issues and align strategies. Work with Marketing to design and deliver successful campaigns targeting existing clients. Represent the brand at industry events and conferences, engaging with existing customers and prospects. Gather and analyse customer feedback to enhance products and services, sharing insights with product and operations teams. Stay updated on industry trends and pursue ongoing training to enhance customer support and sales skills.


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About you

Have a passion for customer success Bring demonstrable experience in a customer facing role, ideally with domain industry experience Enjoy a fast-paced environment Problem solving mindset with a positive attitude towards helping customer and facilitating successful transactions Sales-driven with the ability to identify cross-selling and upselling Be curious, research, and ask questions Be result and target driven Strong communication skills - both in person and over the phone - with the ability to handle high pressure situations, complex concepts and resolve customer issues clearly Have exceptional organisational skills and attention to detail, with the ability to manage multiple customer interactions and transition processes Be a creative thinker, always thinking "how can we" Show a strong desire to succeed and make a difference

Experience and skills that will help you succeed

Customer-centric attitude with a focus on building long-term relationships and exceeding customer expectations Familiarity with domain registration, transfer processes, and domain management tools Proficient in POS systems, CRM software, or other customer management tools Fluent in German an added advantage
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What's in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few...We are collaborative, fair, consciously inclusive, and flexible We trust, value, and support our people to make the difference We believe that diversity of thought and experience provides the platform for innovation and creativity We invest in the development of our people to drive our ambitions forward We offer a range of benefits (including your choice of tech) and a competitive package We offer a great work environment in an internationally successful enterprise in the online services industry
At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.

If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@teaminternet.com

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About Team Internet

We are Team Internet. As a leading global internet solutions group, we're transforming the way businesses, brands, publishers, and consumers connect in the online world.

Combining innovative digital businesses and products with passionate and talented people, our vision is to create meaningful and successful connections: businesses to domains, brands to consumers, publishers to advertisers and beyond, enabling everyone to realise their digital ambitions. Discover more about our vision and values.



Whether it's buying, selling, or registering domains, running an online business, securing online brands, monetising domains, or optimising digital marketing and product comparison activity - we've got you covered.

Team Internet is committed to building a better world. Through our ESG strategy we think beyond profit and take into account our broader impact on the environment, society, and ethical practices. This way, we can create a more sustainable and responsible approach to our operations, which brings positive outcomes for both the company and the world around us.

Headquartered in London and with exceptional people the world over, Team Internet has been recognised in the FT1000 list as one of the top-50 fastest-growing tech companies in Europe and has also been included in the FTSE AIM UK 50 and AIM 100.

We are Team Internet. We are the architects of a better-connected world.

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Our hiring process

Stage 1:

Applied

Stage 2:

Review

Stage 3:

Initial Phone Screen

Stage 4:

1st Interview

Stage 5:

Final Interview

Stage 6:

Hired