Job Description

About Increase Group

Increase Group is the leading, premium global event agency specializing in executive engagements and bespoke events. We are the partner of choice for organisations including Amazon Web Services, Google Cloud, Adobe, Cisco, IBM and many other world leading SaaS brands. Our events are designed to be intimate and highly interactive, peer to peer led discussions in the best and most unique locations, including many Michelin starred restaurants with a hand-picked audience for each event. Our mission is to deliver amazing and fabulous memorable experiences for our attendees, help them learn, expand their networks and take part in a unique event they will remember for years to come, unlike any other. We work across a number of verticals including Retail, Manufacturing, Supply Chain, IoT, Security, Marketing, Healthcare, Banking, Insurance, Financial Services and HR.

We pride ourselves on innovation, creativity and a commitment to excellence.

As we continue to grow, we're looking for a dynamic professional to help provide high-level executive support to our Managing Director.

If you're highly organised, love working with people, and thrive in a fast-paced environment, this role could be the perfect next step in your career.

Salary: up to 40,000k basic plus commission OTE 62,500+

What You'll Do

This is a varied and exciting position that focuses on

customer success

. Your responsibilities will include:

Customer Success:

Build and maintain strong, long-term relationships with our sponsors, acting as their primary point of contact and trusted advisor Guide new and existing sponsors through the onboarding process, ensuring they understand our event format and best practice model in order to get the most out of their work with us Work closely with sponsors to gather content and prepare information for tailored event briefings Lead sponsor pre-event briefing calls, ensuring seamless preparation and personalised follow-ups post call Keep sponsors engaged with regular updates and excellent communication including detailed post event breakdown of who attended an event, who has taken follow ups, provide delegate contact information and reporting Conduct regular catch-up calls to strengthen sponsor relationships - you will be the main point of contact for the day to day work with our sponsors Coordinate cross-team initiatives and monitor project deadlines Build long term client relationships and have a really proactive, timely communication with all of our sponsors Guide new customers through the best practice implementation and proactively identifying, flagging and resolving potential issues to ensure our customers achieve the best possible return on investment and results from working with Increase Group Sponsor Advocacy: Advocate for sponsor needs internally, relaying feedback and pain points to internal teams like audience acquisition and operations Provide sponsors with strategic advice, best practices, and tailored guidance to help them succeed with our event model Work closely with the MD, her EA, the Audience Acquisition Director, the Content Director and Operations and liaise with all departments as needed You will be part of the Senior Leadership Team in this role and join the weekly SLT meetings Input the sponsor reps details into the master delegate sheet Let operations know post event who needs to be approached for the follow up meetings

What We're Looking For

Skills & Experience

Proven background as an Executive Assistant, PA, Customer Success, or Account Manager Brilliant organisational skills with the ability to juggle competing priorities Exceptional written and verbal communication Professionalism and discretion when handling sensitive information Confident in managing client relationships and event-related tasks Comfortable using Microsoft Office and digital collaboration tools

Personal Qualities

Proactive, resourceful, and solutions-oriented Confident and approachable with strong interpersonal skills Resilient under pressure and adaptable to change A true team player with a sense of ownership and accountability

What We Offer

Competitive salary based on experience Benefits package including fully remote role & pension The opportunity to grow with a forward-thinking and ambitious company Hands-on experience in both executive support and client success, with clear progression pathways
Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Referral programme Sick pay Work from home
Willingness to travel:

50% (preferred)
Work Location: Remote