Job Description

Who are Benifex?

We are a fast-moving technology company, and

one of the most successful providers of online reward and benefits solutions in the UK.

We believe that everyone deserves an exceptional experience at work, every day, and build

workplace technology

that makes this happen. Benifex's mission is to

build remarkable experiences that employees love.

Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best,

we need brilliant people

on board and that's where you come in.

Why should you apply?

Learning

: join one of our highest performing teams and learn from top Customer Success professionals, helping accelerate your CS career

Ownership

: day to day ownership of your portfolio of customers

Impact

: play a key role in giving our customers an exceptional experience and ensuring they get the most out of our products and solutions

Top 10 Employer, Sunday Times Best Places to Work Awards

Work for a

profitable, fast-growing

market leader

in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

Great benefits:

31,000-36,000


Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.


? 25 days holiday plus your local bank holidays


Your birthday off


? Two half day wellbeing days


Healthcare cash plan to cover the costs of day to day healthcare


Employee Assistance Plan 24/7 365 support


Income Protection (75%) and life assurance (4x salary)


Pension scheme


Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave


50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

We are looking for several Customer Success Managers to act as a dedicated day-to-day contact for a portfolio of customers within our Key UK accounts and Global accounts team. You will work closely with a Customer Success Director on each account, the CSD will own the commercial and strategic elements of the account. You play a critical role in ensuring the customer gets the most value out of our products and services, has an exceptional experience with Benifex and picking up any day-to-day customer needs. This is a great opportunity to further your career in Customer Success.

Responsibilities

Portfolio Management:

Own and manage a portfolio of

~20-30 customers

, acting as their primary point of contact and ensuring they achieve success and value from our platform.

Customer Engagement:

Schedule and lead

regular customer calls

and internal account health reviews.

Planning & Reporting:

Prepare for meetings by reviewing account data and insights; run and share

monthly/quarterly reports

with customers.

Escalation & Workflow Management:

Manage escalations and prioritize workflows across internal teams; use

Jira

to track tickets and ensure timely resolution.

Collaboration & Advocacy:

Act as the bridge between teams, advocate for customers internally, and ensure feedback (including NPS scores) is acted upon.

Value Delivery:

Help customers understand platform usage, uncover opportunities for improvement, and identify

upsell/cross-sell opportunities

.

Agility:

Be highly organized and adaptable--

no two days are the same

, and urgent needs often arise.

What are we looking for?

Experience

Proven track record in

customer success

, with experience managing complex customer portfolios. Strong background in

B2B SaaS

, ideally within

Employee Benefits

and/or

HR technology

.

Bonus:

Previous experience in

Account Management

, particularly handling global enterprise customers.

Skills & traits

Commercial mindset

with the ability to identify opportunities for upsell, cross-sell, and lead generation. Exceptional

relationship-building and communication skills

. Confident in managing

multiple stakeholders

, including senior leadership. Skilled at handling

challenging customer situations

and committed to delivering outstanding customer experiences. Highly

reliable

, proactive, and demonstrates a strong sense of ownership Excellent

problem-solving skills

and ability to think on your feet. Strong

attention to detail

and organizational skills.


Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.


Initial call with the Talent team - 30 min


Online tests in numeracy and logical reasoning


Interview with Team Leads - 60 min


Final interview with a senior manager - 30-45 min

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.