Job Description

Customer Success Manager - Strategic Client (AdTech

)

Location:

Hybrid (London, Hammersmith)

Type:

Full-time

Department:

Client Operations - Strategic Accounts

Reports To:

Chief Operating Officer (COO)

A

bout Ad360

Ad360 is a fast-growing, independent AdTech company specialized in multichannel campaign delivery and AI-powered media optimization. We help brands and agencies unlock better performance through smarter data, cross-channel reach, and streamlined execution. Our team spans Europe and North America, and we pride ourselves on a culture that blends technical excellence with human creativity.

Role Summary

We're hiring a

Customer Success Manager (CSM)

to embed within a dedicated team focused on a single, high-growth strategic client. This is not a traditional portfolio-style role -- it's a

mission-critical position

supporting the launch and scale of a newly formed, tightly coordinated unit designed to serve our most important accounts.

As part of this specialized team, you'll act as the

central client advocate

, orchestrating internal delivery, ensuring alignment to objectives, and nurturing a long-term partnership grounded in trust, performance, and proactive support.

You'll work side-by-side with

Campaign Managers

,

Performance Analysts

, and senior stakeholders (including the COO) to ensure flawless campaign execution and consistent communication. Your ability to synthesize insights, anticipate challenges, and represent the client's voice internally will be key to the success of this initiative.

This is a hybrid role based in

London (Hammersmith)

, with flexibility for remote work 2-3 days per week.

Key Responsibilities

- Act as the

main point of contact

for a high-growth strategic client

- Lead onboarding and ramp-up activities: define goals, KPIs, campaign workflows, and reporting cadence

- Present campaign updates, insights, and strategic recommendations in weekly and monthly syncs

- Translate complex performance metrics into actionable business narratives

- Proactively identify issues and lead internal resolution across functions

- Track client satisfaction, health scores, and stakeholder feedback

- Coordinate timelines for asset handovers, creative approvals, campaign launches, and strategy reviews

- Ensure full internal alignment across media, data, and product teams on client priorities

- Contribute to internal playbooks and workflows that will later scale to future strategic accounts

- Represent the

voice of the client

in strategic discussions with leadership

What We're Looking For

-

3+ years

experience in Customer Success, Account Management, or Client Services in AdTech or digital media

- Demonstrated ability to build trust with high-level client stakeholders and internal leadership

- Strong knowledge of

digital advertising

: Programmatic, Social, Display, SEM

- Analytical mindset with the ability to

turn campaign data into business insights

- Experience in high-pressure environments requiring clear communication and rapid alignment

- Excellent organization, presentation, and communication skills

- Familiarity with project management tools (Asana, Jira, Trello) and CRMs (HubSpot, Salesforce)

- Comfortable working across time zones and in distributed teams

Bonus Points For

- Experience working with enterprise-level clients or large performance advertisers

- Familiarity with Google Ads, Meta Ads, attribution modeling

- Experience aligning creative, technical, and marketing teams

- Confidence presenting via Zoom/Slides, with a storytelling mindset

- A proactive, empathetic approach to problem-solving and stakeholder management

What We Offer

- Hybrid work environment (2-3 days remote per week) from our office in

London (Hammersmith)

*

- Competitive salary with performance-based bonuses

- Key role in the

formation of a new strategic accounts team

- High visibility and impact within the company -- working closely with senior leadership

- Opportunity to co-define processes that will scale across additional strategic clients

- Collaborative, entrepreneurial culture with global colleagues in Europe and North America

Ready to Join?

If you're passionate about client success and digital advertising -- and want to be part of a focused, high-impact team supporting a flagship client -- we'd love to hear from you.

Apply now and help shape the future of strategic account success at Ad360.

Job Type: Full-time

Pay: 50,000.00-75,000.00 per year

Benefits:

Flexitime Free fitness classes Gym membership Work from home
Experience:

Customer Success: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London W6 7AP