Job Description

Customer Success Manager -

About Us

Eebz is a fast-growing SaaS start-up specialising in digital retail analytics. We provide brands and their distribution partners with actionable insights to optimise their online presence and drive sales. With a passionate team and innovative solutions, we're making a significant impact in the industry.

The role

As Customer Success Manager at Eebz you will be responsible for sustaining business growth and profitability through providing ongoing support to our clients. You will work directly with clients to help solve their problems and ensure maximum satisfaction, as well as work with other employees to ensure customer questions and concerns are addressed in a timely manner.

You will have an extensive knowledge of the Eebz platform and processes, coupled with an in-depth understanding of each client, including their needs, challenges and future requirements. Proactiveness, resilience and excellent communication skills are paramount to the success of this role.

As a critical member of a small but growing commercial team, you will be driven to achieve our company goals and should have a deep understanding of e-commerce/ retail and/or the gaming/ consumer technology industries and possess strong commercial acumen.

Duties & responsibilities will include:

Building and maintaining relationships with our new and existing clients Understanding the needs of our clients and be able to proactively and independently come up with solutions and upsell opportunities Effectively communicate (via meetings, emails, video and social channels) new features, updates and improvements to the Eebz platform to increase revenue potential and minimise churn rates Ensure regular client reviews take place Own the customer service/ issue resolution process Creation of best-in-class training and educational materials Work closely with the rest of the commercial team and data engineering team to ensure any client issues are swiftly resolved and communicated

Key skills & qualifications required:

Excellent communication and interpersonal skills Proven ability to foster and maintain positive business relationships Be pro-active, resilient and meticulous Deep understanding of retail / e-commerce Ability to understand SaaS business models and have a thirst for new technologies and business models Accountability and personal organisation are essential Preference for bachelor's degree in business management, communications or a similar course Minimum 5 years' experience in a commercial role ideally within retail/ e-commerce, gaming or consumer technology Familiarity with the digital shelf analytics industry is a plus

Benefits:

Company Pension, Private Medical Cover, 25 days holiday (+ bank holidays) Use of Gym, Casual dress

Additional Information:

This position is in a startup and requires an energetic, proactive, resilient and hard-working individual that thrives when given ownership in fast-paced environments.

Reporting to:

Head of Onboarding & Insights

Contract type:

Permanent

Working hours

: full-time (37.5 hours per week, Monday to Friday (09:00-17:00) includes min 3 days (Tues, Weds & Thurs) in the office.

Job location:

Windsor, UK

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Company events Company pension On-site parking Private medical insurance
Application question(s):

Are you located within a reasonable commuting distance to Windsor?
Education:

A-Level or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Windsor SL4 1BY