Job Description

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.


As the Customer Success Manager, you'll be responsible for managing a book of renewals while working in close partnership with Sales and Customers to maximize retention, minimize churn risk and drive growth. We are seeking an energetic, detailed, and articulate team player who is excited to impact overall retention. You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals while maintaining an accurate forecast.

ESSENTIAL JOB FUNCTIONSManage an assigned book of customer renewals with the goal of increasing retention rates and identifying additional cross sell growth opportunities. Manage the renewals process in collaboration with Sales and CSM. Accountability for increasing retention, mitigating churn risk, updating terms, annual price uplift and multi-year contracts. Conduct appropriate cross selling demos and engage in contract negotiations with book of assigned customers. Engagement with key customer stakeholders, decision-makers, to identify needs and overcome obstacles, ensuring timely commitments. Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts. Analyze customer data to maintain and report an accurate forecast of renewals. Negotiate and execute renewal contracts that align to customer goals. Be able to identify and communicate risks and collaborate with the CSM team to develop resolution strategies. Champion the renewal sales cycle, from developing a strategy to building relationships with key stakeholders to negotiation and contracting.

MINIMUM REQUIREMENTS

Education & TrainingBachelor's Degree 2+ years of related experience/ proficiency; or 4 years and a Master's / Advanced degree; or equivalent work experience (as applicable).

Knowledge, Skill, and AbilityExperience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing roles Collaboration skills, building credibility internally and with customers Organizational skills with the ability to handle various tasks; attention to detail in a fast paced, high volume environment Time management skills in a dynamic sales environment Presentation, meeting facilitation, and written/verbal communication skills

PREFERRED REQUIREMENTSExperience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing roles Software/SaaS experience Experience in financial services industry Experience with nCino, Portfolio Analytics software Strong research, analytical, and creative problem-solving skills Experience in the financial services industry
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.