Job Description

Customer Success & Operations Specialist

Location: Antrim (3 days per week in office, 2 days remote)Salary: 28,000-30,000 per year (depending on experience)Job Type: Full-time

Join a Fast-Growing Tech Startup on a Mission to Transform Logistics!

Are you a motivated graduate looking to launch your career in a high-growth startup where your ideas and energy truly matter? Do you thrive in fast-paced environments, love solving problems, and want to be part of a company revolutionising the global logistics industry?

At Loadar, we're building the future of digital logistics -- simplifying how global businesses connect, manage, and grow their transport networks. We're a rapidly scaling startup with big ambitions, and we're looking for a Customer Success & Operations Specialist who's ready to dive in, learn fast, and make a real impact from day one.

This is an incredible opportunity for a graduate who's enthusiastic, curious, and eager to take ownership. If you're driven to succeed, love working with people, and want to accelerate your career in tech, operations, or customer success -- this is your launchpad.

What You'll Do

You'll be at the heart of our customer operations -- ensuring every shipper and carrier has an outstanding experience with Loadar. You'll support onboarding, solve problems, and help us run our operations efficiently as we continue to grow.

Your key responsibilities will include:

Customer Success: Be the first point of contact for shippers and carriers, providing responsive, friendly, and solution-focused support. Onboarding: Guide new customers through platform setup and training, ensuring they're confident using Loadar. Operational Support: Manage key admin processes such as invoicing, payment queries, and CRM updates (HubSpot). Continuous Improvement: Identify ways to improve our customer journey, streamline internal processes, and enhance efficiency. Collaboration: Work closely with our commercial, product, and tech teams to share customer insights and drive improvements.

Who You Are

We're not looking for years of experience -- we're looking for ambition, curiosity, and enthusiasm.

You might be the perfect fit if you:

Graduated and are excited to kickstart your career in a dynamic, fast-paced environment. Have strong communication skills and a natural ability to build relationships. Are highly organised, detail-oriented, and proactive in solving problems. Bring positive energy and enthusiasm to every task -- no job is too small, and every challenge is an opportunity to learn. Have some prior experience (e.g. internship, placement year, part-time job) in customer service, business, or operations -- though this isn't essential. Are eager to learn about tech, startups, and the logistics industry.

What We Offer

Competitive salary: 28,000-30,000 per annum Hybrid working: 3 days per week in our Belfast office, 2 days remote 26 days annual leave plus 8 statutory holidays Hands-on training and coaching -- you'll learn directly from experienced leader The chance to grow fast in a scaling startup with real career progression A collaborative, supportive, and energetic team environment
Ready to Dive In? If you're enthusiastic, ambitious, and ready to build your career in a startup that's going places -- we'd love to hear from you.

Job Types: Full-time, Graduate

Pay: 28,000.00-30,000.00 per year

Work Location: Hybrid remote in Antrim BT41 4LZ