Job Description

About the Role:

We're seeking a Senior Manager to join our Sales & Marketing team. This role is perfect for an individual with strong customer success experience who can lead on programme delivery and across multiple areas and teams.


The role plays a crucial part in shaping and enhancing the customer journey by leading key projects focused on improving client satisfaction and engagement. This position is responsible for implementing initiatives that drive exceptional client experiences, foster loyalty, and promote business growth.


Candidates must have strong customer success experience focused on delivering market outcomes and understand the dynamics of the professional services and enterprise B2B industry.

What your days will look like:

Take on an initial project role focused on reviewing the current client experience through a sales and marketing perspective, evaluating content, communications, and interactions to assess overall coherence and messaging effectiveness. Conduct thorough analysis to identify strengths and gaps in the existing client journey and communication strategy. Develop a clear and actionable framework outlining what 'good' looks like for client experience, including defining strategic objectives, selecting appropriate channels, and determining types of communication. Collaborate with cross-functional teams to align the framework with broader business goals and ensure consistent, impactful client engagement. Use insights gained to inform recommendations that enhance the client journey, driving better client relationships and supporting sales and marketing objectives.

This role is for you if:

You have strong communications and marketing background within a professional services environment. You have the ability to craft and deliver compelling messages that resonate with diverse audiences. Proven background influencing and relationship-building skills for effective stakeholder collaboration. Technical expertise in strategies such as content creation, channel management, and campaign execution. Skill in building and leveraging networks across functions to drive alignment and embed client experience frameworks.

What you'll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.


We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.