Job Description

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.


Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.


However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.


If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

3-4 years of experience in Customer Success, Account Management, or client-facing roles in a B2B SaaS environment. Excellent communication and relationship management skills -- written, verbal, and virtual. Strong analytical skills with the ability to interpret customer data and generate insights. Experience using CRM, ticketing, and lifecycle automation tools (HubSpot preferred). Comfortable managing multiple priorities in a fast-paced, customer-first culture. Experience working with e-commerce, logistics, or marketplace platforms. Understanding of customer lifecycle metrics (e.g., NPS, CSAT, churn, expansion MRR). Background in customer segmentation, growth campaigns, or onboarding programs.

Responsibilities

Own the post-onboarding lifecycle for a portfolio of SMB and enterprise customers. Drive product adoption, retention, and growth through proactive customer engagement strategies. Develop and manage scalable Customer Success playbooks tailored to customer segments and business goals. Measure and improve customer health using product usage data, feedback, and account intelligence. Lead business reviews, training sessions, and value delivery conversations. Identify and address churn risks while partnering with sales and support to deliver solutions. Be the voice of the customer internally -- synthesising feedback into actionable insights for product and leadership teams. Maintain up-to-date documentation, records, and dashboards using tools like HubSpot, Excel, or BI platforms.

Benefits

+ Attractive paycheck/salary + Working with our own Base.com product - we decide how we want to develop
+ Significant autonomy and very high growth potential
+ Collaboration and experiences with our international teams growing around the world