Job Description

Hello!

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We're

Wildix

, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we're on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger -- and we want you to help shape what's next.

About Us...

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world's fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what's next.



At Wildix, we don't just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that's shaping the future of work.



At Wildix, our mission is clear:

Empower companies worldwide with seamless communication solutions

that drive productivity, efficiency, and growth.

About The Role...

A

Customer Success Specialist

at Wildix is committed to enhancing partner experiences and building strong, lasting relationships by providing outstanding support and service. Serving as a liaison between support, sales, and other teams, the CSS plays a key role in ensuring the success, satisfaction, and long-term retention of Wildix partners.

What You Will Do...

Promptly responding to customer queries via email, live chat, video, or phone. Collaborating with colleagues and management to determine the best solutions for partners' issues. Identifying common challenges and proactively providing suggestions for improvement to management. Maintaining a polite, professional, and solution-oriented approach in all interactions. Obtaining and sharing partner feedback with colleagues and other departments so that products and services can be improved Familiarise yourself with new products and services as they are introduced Attending workshops and meetings as required Providing training on particular tools to partner service agents Assist partners with order management and act as the key point of guidance for navigating the correct sales process

What You Will Bring...

At least 3+ years of previous experience with Sales or Support-related roles A native level of English, both written and spoken You possess excellent communication skills, both verbal and written, with the versatility to communicate at all levels Strong presentation and negotiation skills for effective communication and collaboration You are a good team player with a "can do" attitude and the ability to work with others to provide excellent customer service and experience Commitment and self-motivation to work within deadlines with minimum supervision Proven experience with CRM software, such as Salesforce The ability to respond appropriately under pressure A positive attitude and the ability to build relationships

Why You'll Love It Here

Work with a Supportive, High-Performing Team

- We believe in trust, autonomy, and working with bright, passionate individual

s

who drive real impact.

A Truly International Workplace

- Our diverse and inclusive team ensures you'll always feel connected and supported, no matter where you are.

Shape the Future of Global Communication

- Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

Join a Profitable & Stable Company

- We're not a startup experiment, we're a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

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Generous Time Off

- Enjoy

29 days

of annual leave per year. Plus, after successfully completing your probation period, you'll receive an extra day off to celebrate your birthday (or the nearest working day). Take the breaks you need to relax, recharge, and return inspired!



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Pension & Health Coverage

- After successfully passing your probation period, you'll be automatically enrolled in our company pension scheme and private healthcare insurance.

Top-Tier Tech

- Love Mac? So do we! We equip our team with the best tools for success.

Career Growth & Development

- Access to programs and events to keep you at the top of your game.

Interview Process

Step 1: Initial Screening

- A chat with our Talent Team to understand your background, experience, and motivations.



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Step 2: Technical/Role-Specific Interview

- A deep dive with your potential manager to assess your skills and fit for the role.

Step 3: Final Interview

- A conversation with the Sales Country Manager to ensure alignment with our values and mission.

Where You'll be located

Anywhere in the UK

We Are Wildix

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.



Ready to join us? Apply Now!