Job Description

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world's leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.


We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our regional Customer Supply Chain Team. Reporting to the Regional Head of Customer Supply Chain, this role supports the day-to-day operations that help deliver excellent service to our customers.


As a key part of the team, you will play an important role in managing the Order-to-Invoice process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time. The Customer Supply Chain Team is the main point of contact for our customers and plays a key role in maintaining high service levels.

What you will be doing:

Manage and process orders for key customers, ensuring accuracy and timely execution Produce and maintain open order books, sharing updates with customers and internal sales teams Communicate SKU challenges, availability, and back-in-stock dates to customers Monitor warehouse and transport activities, escalating and resolving issues proactively Coordinate customer delivery bookings with 3PL warehouse and logistics teams Keep customers informed about delivery challenges and revised timelines, offering solutions Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings Create and maintain Customer SOPs for warehouse execution Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions Attend and contribute to customer review meetings, understanding SLA terms and performance metrics

What we need from you:

1-2 years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context Strong attention to detail and follow-through Ability to thrive in a fast-paced, problem-solving environment Intermediate Excel skills (pivot tables, lookups, basic reporting) Knowledge of ERP systems (SAP preferred) Customer-first mindset with a passion for delivering service excellence Strong organizational and communication skills Proactive, solution-driven, and collaborative Comfortable working cross-functionally across teams and regions

What you will get from us:

Competitive salary and holiday allowance Company performance related bonus A pension contribution An exclusive staff discount 24/7 healthcare appointment support Hybrid working - 3 days in office & 2 days from home and flex start/finish times External private employee wellbeing support Access to Perkbox Volunteer days Team Recognition scheme Training and Development Holiday carry-over scheme Season-ticket travel loan Cycle to work scheme Parental Leave support * Holiday trading (buy/sell) and extra holiday days for long service