Job Description

Customer Support Adviser

37 Hours Per Week

Circa 24,900 per annum

6 Month fixed term contract

Horsham, West Sussex

Are you a passionate, charismatic customer service professional looking to make a difference? We are recruiting for a Customer Support Adviser to join our team on a fixed term, full-time basis. You will be working as part of the customer support team, dealing with customer enquiries by telephone and email, and providing an efficient and professional service for our customers, ensuring that we deliver an excellent experience, every time. We are looking for enthusiastic individuals with strong communication and people skills.

To be successful in this role you will need to:

Have prior experience working in the social housing sector Be an excellent communicator, both written and verbal Have prior experience working in a customer service position Be confident in using IT including Microsoft Office Be a team player with the ability to build strong working relationships with colleagues Be committed to upholding Saxon Weald's values Have a strong attention to detail Have the ability to multitask and prioritize effectively in a fast-paced enviroment. Have experience working in a call centre or similar enviroment

Reasons why you should apply:

27 days annual leave plus bank holidays BUPA cash back scheme to claim money on day to day medical expenses Excellent employer pension contributions up to 12% Life assurance 4x annual salary Comprehensive induction programme. Gym discounts, cycle to work scheme and leading employee assistance programme Hybrid working available with a modern, recently refurbished office in Horsham

DBS Checks

To ensure the safety of our vulnerable customers, this role is subject to a basic DBS check which will disclose details of any unspent cautions or convictions. We know that past incidents don't always reflect who you are today, and we'll carefully consider the details, including the nature of the conviction, the time that's passed, and any positive changes you've made since then.

About Saxon Weald

Saxon Weald's purpose is to enable positive life chances by providing safe and secure homes. We are passionate about delivering an excellent customer experience and wish to employ great people who are committed to our values. We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire).


We're dedicated to creating a fair, inclusive environment where everyone feels they can be themselves. We recognise the value that a diverse workforce brings, and the different perspectives that colleagues from a range of backgrounds can bring. We therefore especially encourage applications from those who may be underrepresented in our organisation, including people from minority ethnic backgrounds, and LGBTQIA+ individuals.


As a disability-confident employer, we are fully supportive of any workplace adjustments that can be made to our recruitment process to give you a fair chance at sharing your skills and experience with us. To discuss further, please contact applications@saxonweald.com

We reserve the right to call candidates to interview or withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.