Job Description

Are you organised, people-focused, and looking for a role where you can make a real difference? We're hiring a Customer Support Advisor to join our supportive and growing team.

About the Role:

As a Customer Support Advisor, you'll manage customer claims from start to finish--assessing cases, ordering parts, resolving issues, and keeping customers informed every step of the way. This is a varied role that mixes admin, communication, and decision-making

Day-to-Day Duties:

Handle and assess consumer claims within service level agreements (SLAs) Communicate updates to customers via phone and email Liaise with manufacturers and retailers to resolve claims Raise purchase orders and update internal reports Manage inbound/outbound calls and emails professionally Resolve customer complaints in line with company policies

What You'll Need:

Strong customer service and communication skills Good organisational and admin abilities Confidence using Microsoft Office (Excel, Word, Outlook) Ability to prioritise tasks and work independently A proactive, solution-focused approach

Why Join Us?

Office based with flexibility to work from home Pension Scheme (up to 8% paid by Guardsman) Life assurance cover (4 x basic salary) 25 days annual holiday plus bank holidays Birthday off Holiday trade scheme - Buy or sell up to one contractual working week Employee Assist Programme (EAP) Bonus scheme Free flu jab Company Sick Pay Wellbeing app

Logistics: salary/travel/location/shift/start date

Location: Milton Park, Didcot | Office-based with flexible home working

Job Type: Permanent Mon-Fri, 08:30-17:00 | 1-hour lunch

Equal opportunities:

The Amynta Group and Guardsman Industries are both equal opportunity employers. Both Companies are committed to being inclusive employers and welcome applications from all suitably qualified applicants irrespective of their background.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Types: Full-time, Permanent

Pay: 23,881.00 per year

Benefits:

Company events Company pension Employee discount Enhanced maternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance Referral programme Sick pay Store discount Transport links Work from home
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: Hybrid remote in Abingdon OX14 4RY