Job Description

Job Opportunity

: Customer Support Advisor (Full Time/ Permanent)

Join one of the North East's fastest-growing organizations! We're expanding and looking for a dynamic, motivated individual to become a part of our energetic team as a Customer Support Advisor.

Direct Business Solutions is a trusted utilities consultancy with over 25 years of industry experience, and we're eager to share our knowledge with you.

Role Overview:

As a Customer Support Advisor, you'll be the primary point of contact for our clients, handling inquiries, concerns, and complaints. You'll respond to phone calls and emails and proactively reach out to clients to maintain strong relationships, influence their decisions, and uncover new business opportunities.

Why Join Us?

Competitive Salary: 25,000 - 30,000 per annum (dependent on experience) Generous Holidays: 32 days off (inclusive of bank holidays and the Christmas period) Bonus & Benefits: Including enhanced maternity/paternity leave and more Work-Life Balance: Standard working hours from Monday to Friday, 8:30 am - 4:30 pm Team Celebrations: Annual Christmas and summer parties Training & Development: Ongoing support and real career progression opportunities

Key Responsibilities

Build and nurture strong client relationships through phone, email, and chat, providing expert guidance and ensuring their needs are met. Handle customer complaints with professionalism and resolve issues effectively. Identify additional business opportunities by thoroughly understanding client needs. Ensure proper documentation of all complaints, maintaining accurate records in compliance with GDPR. Collaborate with suppliers to address client complaints and queries. Keep customer accounts up-to-date with accurate and relevant information. Work closely with other departments to fulfil customer needs and maintain smooth operations. Stay organized, prioritize tasks, and meet deadlines. Maintain clear communication across teams. Be responsive to ad-hoc requests and work effectively as part of a team. Demonstrate motivation, enthusiasm, and initiative in all tasks. Deliver exceptional customer service at all times.

Required Skills and Competencies

Experience in the Energy sector. Bonus points if this is within an Energy Consultancy or Brokerage Excellent verbal and written communication skills Strong organizational abilities Proficiency in Microsoft Office and other computer applications Ability to work independently while also collaborating with a team Flexibility to adapt to changing business needs Exceptional attention to detail and accuracy Ability to thrive under pressure and meet deadlines A proactive attitude with a passion for providing outstanding customer service
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Private medical insurance Referral programme
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Houghton le Spring DH4 5RA: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Service: 2 years (required) Utilities: 1 year (required) Energy Consultancy: 1 year (preferred)
Location:

Houghton le Spring DH4 5RA (preferred)
Work Location: In person