Job Description

Do you take pride in delivering excellent customer service and administration? Are you looking for a 30-hour working week?

When you join BW Legal as a Customer Support Advisor you'll start on an

annual salary of 19,200

, and on successfully passing your probation at 6 months, your salary will rise to

19,700

. From there, youll enjoy

regular 6 monthly pay reviews

with a potential increase of 500 each time if you are meeting our performance criteria.



We welcome applications from those with previous experience or simply a passion for delivering great customer service, as this is an entry-level role.



However, if you do have previous experience in customer service, administration, debt collections, or a similar role, wed love to hear from you - and depending on your experience, we may be able to reflect this in the starting salary we offer.

So, whether you are:

Looking for your first role in an office environment, An experienced administrator looking for a new challenge, Currently working unsociable hours in hospitality or retail, Or simply want to expand into a new sector with excellent work life balance and a competitive benefits package, this could be a brilliant opportunity for you.

About the role

Our Customer and Operations Support department has a number of teams each with dedicated team manager support. The Customer Support Advisors role is to support communication with our clients customers via our portals, webchat or post, along with processing requests from our clients and reviewing operational reports.



Accuracy and efficiency are essential in this role as we work to clear KPIs when responding to our customer communications. As part of the role, you could be setting up or amending a payment plan, adding some vulnerability data regarding a customer, or inputting a clients response to the system. All tasks require clear, professional, and efficient communication with the highest standard of customer service.



You will also engage with our clients, raising queries to them on behalf of customers, as well as reviewing and supporting department operational reports and processes. The role is varied as you learn new tasks throughout your time with us.

What sets us apart?

As

Investors in People 'Employer of the Year' 2024 (Gold)

, we value your growth and development. Our accredited and award-winning L&D training supports you at every stage of your career with us. We offer job stability and room for professional growth. And let's not forget our incredible package of financial rewards and benefits!

Training

We understand that everyone learns differently, so we put a range of tools in place to enable your success. Leaning your role will be done via group learning, side-by-side time with experienced colleagues, as well as classroom-based sessions with regular check-ins.



When you're ready to join your team, you will be confident and ready to continue learning and thrive in your new role.

Our Leeds office

You'll be based at our modern office in Leeds, conveniently located just off Junction 3 of the M621. For those driving, we offer free on-site parking, making commuting by car hassle-free. We're also well connected by public transport, with major bus routes including the 2, 3, 24, 116, 200, 201, 202, 203, and X10 stopping right outside the office. Leeds Train Station is just a 10-minute walk away, and for those who prefer to cycle, we provide secure cycle storage.

What we can offer you:

A

starting salary of 19,200

per year (negotiable for those with relevant experience)

Regular 500 pay rises

every 6 months based on performance You will benefit from a

30-hour working week

/ 6-hour days as standard, offering a fantastic work-life balance Increase your earning with our

generous overtime scheme

following a successful mid review at 3 months of service. Following a successful mid review, you join our Be Here reward scheme, with rewards that increase quarter on quarter and year on year. To begin with, you can earn a monthly bonus of 15 in Reward Beans. This increases quarterly and yearly for unbroken chains, up to a maximum of

250 per month

with additional Reward Beans for exceptional quarters. Following a successful mid review, you'll also be eligible to top up your income even further with our departmental Quality and Productivity bonus, worth up to

75 per month

. Top up your income and earn up to

60 a month

more in Reward Beans to spend through our 'Learn and Earn' initiative, rewarding you for developing your skills in your own time Access to a

health cashback plan worth over 3,000

, covering dental, optical, physiotherapy and more, following success at your mid review. A supportive, welcoming team culture where you'll be valued and genuinely looked after.

Your working week:

30 hours per week Monday to Friday Shifts of either 8am2pm, 9am3pm or 10am4pm (your shift will be agreed at offer stage) Opportunities for overtime during the week, paid at your standard hourly rate Opportunities for Saturday overtime, paid a rate of time and a quarter

Rewarding your commitment and success

Our people are at the heart of our business, which is why Your BW Rewards offers a comprehensive benefits package designed to support your overall well-being. These benefits include:

Lifestyle Rewards

30 hour working week

Free offsite parking

22 days of annual leave + bank holidays, as well as paid leave on your birthday and additional paid leave on Christmas Eve and New Year's Eve when falling on a weekday

Flexible holiday policy: use, buy and sell up to 5 days worth of holiday, dependent on length of service, as well as enjoy flexibility as some holiday allowance can used by the hour

Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service

Enhanced maternity, paternity and adoption pay

Business-casual dress code

Financial Rewards

Be Here at BW: a monthly and quarterly bonus based on attendance and punctuality

Death in service benefit: 6 times annual salary

Income protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria)

My Staff Shop: access a range of discounts and savings at UK retailers

Travel support: free parking, bus discounts and cycling facilities

Leeds Credit Union: access to preferential rates

Contributory pension scheme

Personal Growth Rewards

Learn and Earn: top up your income by investing in your personal and professional development outside of working hours

Learning and Development allowance: paid time to learn during working hours

Professional qualifications: financial and study support

Health Rewards

Free gym membership

On Site GP: access to a specialist prescribing GP who comes on-site fortnightly

Virtual GP: access to virtual 24/7 prescribing GP for you and your family

Physiotherapist: access to a specialist physiotherapist who comes on site monthly

Health cash back plan: over 3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your best

Employee assistance programme: 24/7 helpline, including up to 8 free counselling sessions

Early intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work

Engagement Rewards

BW colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few!

Regular charity fundraising including fun games, street food, raffles, auctions and more

BW Legal is dedicated to helping you reach your full potential and thrive in our welcoming and exciting culture. Join us and be part of our success!

As a proud Disability Confident employer, we are committed to equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know at recruitment@bwlegal.co.uk.