Job Description

About Us

Established in 1995,

Quorn Stone

is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

Due to expansion, we are looking for a

Customer Support Advisor

to join our

Head Office

team in

Loughborough

, and as we continue to grow from strength to strength, we would love to consider your application!

We are looking for a

Customer Support Advisor

to join our Leicestershire based, head office team. As part of our Customer Support team, you must be a friendly and confident communicator who thrives in a team role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers and teams' requirements.

Additional responsibilities

Providing after sales customer support

Support showrooms with order queries and amendments

Resolve customer issues

Arrange deliveries with customers, discuss specific requirements

Liaise with haulage companies

Keep customers updated on the progress of their delivery as required

Processing returns and refunds

Processing and completing 'top up' orders for customers (via phone & email)

Ensuring customers receive a first-class experience with Quorn Stone - dealing with any issues that may occur quickly, efficiently and professionally.

Excellent communicator both on the phone and in email

Benefits

A great place to work with a friendly and welcoming team Competitive salary package. Paid Training Employee assistance program. Competitive holiday allowances with the option to buy holiday. Enhanced parental leave. Company pension. Healthcare cash plan provided by Simply Health. Employee and friends and family discount on Quorn Stone products. Employee wellbeing initiatives with Mental Health First Aiders available across the business. 2 volunteering days each year.

Working hours

Monday-Friday 9am-5pm
Salary: 24,000-26,000

#IMP

Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free parking On-site parking
Ability to commute/relocate:

Loughborough LE11 1QJ: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative experience: 1 year (preferred)
Work Location: In person