Job Description

We are currently seeking a dedicated and empathetic Customer Support Advisor to join our team on a pharmaceutical campaign supporting patients prescribed Creon, a critical medication used to treat potentially life-threatening pancreatic diseases.


In this essential role, you will be the first point of contact for patients and healthcare professionals, delivering high-quality informational support and helping to ensure access to vital medication.




Please note, this role is a fixed term contract until February 2026.

Key Responsibilities:

Provide clear, compassionate, and accurate information to patients regarding Creon. Assist patients in locating pharmacies or GP surgeries where Creon may be available. Offer guidance to healthcare professionals about expected wholesaler deliveries of Creon. Accurately relevant interactions and follow up on escalations / Pharmacovigilance related enquires in line with campaign standards and industry compliance procedures. Ensure sensitive information is handled in accordance with GDPR and company confidentiality policies. (If progressing to supporting the Flu line)

Additional Opportunities:

Successful candidates may also be selected for training and progression to support our flu line, which includes:


Engaging with GP surgeries, Pharmacies, Wholesalers, and Buying Groups to sell flu vaccines. Handling account-related queries and offering support on current, upcoming, or historic flu products and services. Maintaining professional knowledge of seasonal flu campaigns and vaccine distribution procedures.

Key Skills & Experience:

Previous experience in customer service, healthcare support, or a call centre environment is desirable. Excellent verbal and written communication skills. Ability to handle sensitive medical topics with empathy and professionalism. Comfortable working in a fast-paced and compliance-driven environment. Strong attention to detail and excellent problem-solving abilities. Familiarity with CRM systems or call logging tools is a plus.

Working Hours & Location:

08:00-17:00 Monday to Friday, 40 hours per week Office based, Southend-On-Sea

Who are Ventrica?

At Ventrica, we don't just meet customer expectations--we exceed them. We're a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.


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