Job Description

We have an opportunity to join our Head Office Customer Service Team at Northminster Business Park, York as a Customer Support Advisor. This is a part time permanent role for 12 hours over 3 days per week. The department operates 8am and 9pm Monday to Sunday, so we are looking for people who can be flexible, as the role will involve working weekdays, evenings & weekends on a rota basis and overtime shifts from time to time.

Typical shifts are 4 hours, with the requirement to pick up extra overtime hours when available up to 24 hours per week. Overtime can mean either additional shifts or slightly longer ones, though it isn't guaranteed every week. Rotas are done at least 4 weeks in advance.


You'll need to have a passion for delivering an excellent customer experience at all times, along with strong written and verbal communication skills, including a confident and professional telephone manner, and excellent spelling and grammar. The ability to multi-task, prioritise effectively, and remain organised under pressure is essential to succeed in this role. You'll also be working to targets related to call and email volumes, so a results-driven approach and attention to detail are key.

Let's see what's in it for you:

A competitive hourly rate of 12.50 (18+) PaSS training to increase your hourly rate to 13.00 (18+) Generous colleague discount scheme, some of which can be shared with your family and friends!

And that's not all, working for Pavers comes with so much more to enjoy:

Holiday entitlement that increases with service Company contribution pension Pavers Academy - enter a world of training at your finger tips! Pavers Foundation - nominate a cause close to your heart to receive a donation! Wellbeing and financial support through RetailTRUST

Want to see a snapshot of your duties?

You'll be responsible for dealing with customer queries via;

Email Social media Live web chats Over the phone

Working arrangements for our Customer Support Advisor:

Monday to Friday shifts will be office based in York, evening and weekend shifts will be worked from home. Weekend working is rotated around the team (about 1 in 3 weekends worked)!

Here's what we are looking for to be our Customer Support Advisor:

Friendly, engaging and positive approach to customer service with a 'can do' attitude. Excellent English language skills, including spelling and grammar Strong written administration skills Ability to deal with customer complaints Experience responding to customers over social media Highly Organised Good attention to detail Patient Persona Excellent telephone manner Good IT skills Able to multi-task Able to work to targets Access to a reliable internet connection at home A quiet location at home where you can work undisturbed

The Pavers story began in York in 1971 when Catherine Paver took out a 200 bank loan (for a sofa she told them) to fund her new business. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all.


Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine's three sons joined the business. One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016. As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership.


From these modest beginnings, Pavers Shoes has grown to be a UK leader in today's footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal.


We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, employing over 1,900 people.


We were delighted to receive recognition as a 3Employer with

'World Class'

levels of workplace engagement and the

'2nd Best Retailer to Work For'

by Best Companies in November 2024. At Pavers, we attribute the talents, passion, and dedication of our colleagues as the reasons for our success.

If you have any questions regarding the role or encounter any issues with your application, please contact us by emailing recruitment@pavers.co.uk