Job Description

Customer Support Agent

About the Role:

We're seeking a driven and dependable Customer Support Agent who thrives in a fast-paced environment and takes full ownership of their work. In this critical role, you will be responsible for delivering timely, high-quality support to our customers, ensuring smooth coordination between our field service and engineering teams. If you take pride in accountability, attention to detail, and proactive problem-solving, we want to hear from you.

About Ecovision:

Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK.

We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation.

Renewable Industry growth and Ecovision:

The renewable energy industry is now experiencing significant growth across all sectors and technologies. As a consequence of increasing energy prices and the requirement to de carbonise energy production, the demand for new solar PV installation is growing at the highest rate since Government incentive schemes came to an end. In response to this Ecovision had a refocus on installation of new Solar PV systems, focusing on the rooftop sector with installations up to 500kWp. It is embedded in our culture that we value and invest in all our staff, helping people to realise their potential and always looking to promote internally and develop our teams.

Benefits of working at Ecovision Asset Management:

Free work social events including Christmas Party and summer BBQ Strong team culture, our staff are our focus Contributory pension (up to 5%) with overpayment option Yearly salary increases for all staff Buy and carry over annual leave facility Death in service cover Company sickness pay Employee Assistance programme 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days Long service awards Excellent maternity, adoption, surrogacy and paternity benefits Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression Flexi working of hours and location that facilitates a work/life balance Bike to work scheme

What You'll Do:

Main Responsibilities

Take full ownership of written customer enquiries via our central inbox, ensuring swift and professional responses about their solar systems Proactively schedule remedial works for the field service team, assigning the right skill level and acting quickly to minimise delays Support and coordinate with field engineers daily, managing their diaries and assisting with real-time challenges Accurately register new smart meters installed by the field team without delay Step in to provide immediate support for booking smart meter changes, upgrades, and triage tasks when required Ensure prompt and proactive communication with customers regarding faults and resolutions Drive the scheduling and tracking of warranty claims, stock dispatches, and active job progress, maintaining full visibility and accountability Keep Salesforce CRM records precise and fully up to date, taking responsibility for data accuracy Maintain clear, professional, and timely communication with internal teams and external stakeholders Support the wider customer care and operations team with high-quality administrative assistance Handle inbound calls relating to basic legal administrative queries from customers and solicitors with confidence and clarity

Other duties

The post holder may be required to undertake other reasonable adhoc duties as appropriate and requested by their Line Manager.

What you'll need:

Skills and experience

Previous experience in a fast-paced customer service or support role (written communication experience preferred) Exceptional written and verbal communication skills with a sense of urgency and attention to detail Strong organisational abilities and a commitment to taking ownership of tasks from start to finish A solution-oriented mindset, capable of handling competing priorities with confidence Team player attitude with the ability to collaborate effectively with engineers and internal departments Proficiency in Microsoft Office and CRM tools (Salesforce Field Service or Sales Cloud experience is an advantage) Previous experience in the energy or renewables sector is a plus, though not essential
Any offer of employment will require satisfactory references and completion of a successful 6 month probation period.

Location:

Ecovision, Pure Offices, Quedgeley, Gloucester.

Hours:

37.5 hours per week, Monday to Friday.

Salary:

25,320 per annum.

Why Join Us?

Opportunity to join a growing solar PV company.

Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.

Competitive salary, benefits, and ongoing professional development.

Apply today and make a tangible impact in renewable energy!

Diversity and Inclusion statement:

Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to our HR Department - hr@ecovision.co.uk

To apply:

If you wish to apply, please send a CV and covering letter to hr@ecovision.co.uk

Job Type: Full-time

Pay: 25,320.00 per year

Work Location: In person