Job Description

Job Title:

Customer Support Agent

Location:

Milton Keynes

Job Type:

Permanent, full time

Hours:

37.5 hours a week. Mon-Thurs 8.30am 4.45pm, Friday 8.30am 3.30pm.

The Role:

We're looking for enthusiastic individuals with a desire to help people to join our Internal Sales Support Team. The successful candidate will have the skills to interact directly with our customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain our companys reputation for high-quality service.

Key Responsibilities:

Answer incoming calls/Emails from customers. Build rapport with customers to resolve service issues Offer support in the accounts receivable and debt collection process Create and maintain relationships with key customers and external sales engineers to offeradministration support

Skills and Experience:

Educated to A-Levels or GCSEs standard as a minimum requirement Office administration skills including data entry A passion to deliver exceptional service to customers with excellent communication skills Adaptable, high-energy levels and desire to help others Good analytic and problem-solving skills Able to work and learn quickly in a fast-paced, fun and dynamic environment

What We Offer:

The reason for our success is our people. Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued. We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet.

The Selection Process:

Upon application, candidates will be asked to undertake some online testing, followed by a first interview and second working interview in which you would spend time with the team and the systems, both take place on site at our head office in Milton Keynes.