Job Description

Job Introduction

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Do you enjoy helping people of all ages and backgrounds? This is an opportunity to join our teams providing excellent customer service to local residents, as we encourage them to use libraries as safe, welcoming spaces where they can use and borrow a wide range of resources, take part in activities.


The post involves a wide range of duties working in a public facing environment with a diverse range of customers, offering them a wide variety of services, events and activities.


The post supports operational delivery of the library service Including:

Delivering adult, children's, and family activities, including story times and rhyme times Supporting customers with computer use and learning needs. Enrolling new members and dealing with customer queries Supporting customers to borrow and return items and use the self-service machines Using the catalogue and electronic stock management tools Accessing the library management system and complying with the Council's information security protocols Opening and locking up the building and operating the alarm system. Supporting safety on site including fire evacuation procedures Basic administrative routines


Candidates should have previous experience of working in a customer facing environment, be literate and numerate, confident with IT, have good communication skills, and enjoy working with people, books and information.


For further information regarding this post please contact Gaynor Field on 07582 109948 or Gaynor.field@bradford.gov.uk

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

Equal Opportunities

We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.


The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.

Customer Support Assistant

Salary

25,185.00 - 25,989.00 Per Annum FTE

Frequency

Annual

Job Reference

bradfordmbc/TP/1505/1519

Contract Type

Permanent

Working Hours

22.50

Closing Date

17 January, 2026

Job Category

Environment

Service

Libraries

Location

City Library, Centenary Square, Bradford, United Kingdom

Additonal Payments

For Office Use Only *

Posted on

06 January, 2025