Customer Support Associate Job in MyJobQuote

Customer Support Associate

St. Asaph, WLS, GB, United Kingdom

https://www.mncjobs.co.uk/company/myjobquote

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Job Description

Job Title: Dispute Caller

Reports To: Head of Customer Support

This position is initially till Christmas with the possibility of being extended

Job Overview:

The Dispute Caller is responsible for managing the dispute and refund process for trade members, primarily over the phone. The role requires excellent communication skills and a proactive approach to customer service.

Key Responsibilities:

Make courtesy calls to customers regarding disputes or refunds

Verify and cross-check information provided by customers

Maintain accurate records of customer interactions Perform additional administrative tasks as required
Requirements:

Professional and courteous telephone manner Strong verbal and written communication skills Computer literate with basic administrative competency Ability to handle sensitive customer issues with discretion and empathy
Job Types: Part-time, Temporary
Contract length: 2 months

Pay: From 12.50 per hour

Expected hours: No more than 20 per week

Benefits:

Casual dress Free parking
Work Location: In person

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