Job Description

Job description

Customer Support & Content Specialist

Hours:

Full time Monday-Friday, 9-5:30

Duration:

Permanent

Salary:

30,000

Location:

Eversholt, Milton Keynes

Do you love being part of a fun and dynamic team, working in an ambitious and fast-growing tech company with customers across the globe?

Crave/HCN is on a mission to help our hospitality clients give their guests an exceptional experience, developing innovative technology solutions such as in-room tablets, guest mobile services, and much more to come!

If you feel inspired by happy and satisfied customers, and pride yourself in delivering outstanding customer project support, Crave/HCN would love to have you on board.

About the Role

We are looking for a motivated and detail-oriented

Customer Support & Content Specialist

to join our

Customer Support team

in

Eversholt, Milton Keynes

.

You'll be part of the front line of customer interaction - responding to tickets, calls, and requests to ensure our

Crave and HCN customers

receive fast, friendly, and effective support. Working closely with senior team members, you'll help action content updates, implement new designs, and assist in the delivery of projects and customer requests.

This is a great opportunity for someone with strong communication skills, a creative eye, and a passion for problem-solving who's looking to grow within a supportive and dynamic team.

Key Responsibilities

Customer Support

Act as

first-line support

, responding to customer queries via tickets, calls, and email.

Triage and escalate

technical or complex issues to the appropriate senior team member or department. Ensure all customer interactions meet service quality standards and

SLA targets

. Log, categorise, and track issues accurately in

Freshdesk

. Maintain a helpful, professional, and empathetic tone in all communications.

Content & Design Support

Action content updates

and design changes as instructed by the project and support teams. Assist in creating, formatting, and maintaining

customer content

across platforms. Support

new design builds

and

content refreshes

for customers as part of ongoing service improvements. Demonstrate a good eye for layout, spacing, and visual balance, ensuring all digital materials look polished and professional. Use tools such as Adobe Photoshop (and similar design platforms) to make edits, optimise imagery, and prepare content for upload. Ensure all content and visuals meet brand standards and are fit for customer use.

Collaboration & Process Support

Work closely with

senior advisors

,

project coordinators

, and

hardware teams

to ensure smooth handling of customer needs. Help identify recurring issues or areas for improvement in support workflows. Contribute to maintaining internal documentation and support guides. Participate in team training and development sessions to build product and system knowledge.

Skills & Experience

Essential:

Previous experience in

customer service, technical support, or content management

(1-2 years preferred). Strong written and verbal communication skills. Ability to manage multiple tickets and tasks in a fast-paced environment. Good attention to detail and commitment to accuracy. Understanding of

digital content or design tools

(e.g. Adobe Photoshop). Eagerness to learn and develop new skills within customer support and content management.

Desirable:

Familiarity with

Freshdesk

or similar ticketing systems. Basic technical knowledge of hardware or software troubleshooting. Experience working within a

SaaS, media, or technology

business. An interest in UX, or customer experience design.

What We Offer

Full training and ongoing development within a supportive team environment. Opportunity to grow and progress into more senior customer support or design-focused roles. Competitive salary and benefits package. A collaborative, creative, and customer-first workplace culture.

Crave/HCN is for equal opportunities, we are committed to providing a work environment that is free from discrimination. We value diversity, mutual respect and personality uniqueness of each employee.

Benefits:

Casual dress Company events Company pension Company benefits Free On-site parking
Schedule:

5 day working week between Monday - Friday - 37.5 hours. Weekend availability - this role requires you to work occasional weekends. These are pre-planned as part of a rota which are agreed and shared.
Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Casual dress Company events Company pension On-site parking
Ability to commute/relocate:

Bedfordshire, MK17 9EA: reliably commute or plan to relocate before starting work (required)
Experience:

Content management: 2 years (preferred) Technical Support: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person