Job Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.


With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.



As a

Tier 2 Customer Support Engineer

, you are the technical backbone of UVeye's European operations. You own complex issues end-to-end, support live production systems, and make sure customers stay operational. This role blends deep technical troubleshooting, customer-facing responsibility, and close collaboration with Field Service, R&D, and Operations. If something breaks, you're on it - fast, methodical, and accountable.

A day in the life and how you'll make an impact:

Take an active role in

all European system installations

, providing hands-on and remote software support Serve as the

primary Tier 2 escalation point

for all Europe-based customers Proactively

monitor production systems

, identify risks, and prevent outages before customers feel them Own support cases from

initial intake through root cause and resolution

Perform deep troubleshooting across

software, OS, networking, and integrated hardware

Coordinate and

dispatch Field Service Engineers

for on-site visits when remote resolution isn't enough Work closely with Engineering to reproduce issues, validate fixes, and push improvements back into production Produce

clear, data-driven weekly reports

covering incidents, trends, SLAs, and system health Continuously improve support processes, tooling, and documentation



Requirements:


3+ years of experience in

Tier 2 support, systems administration, or QA engineering

Bachelor's degree in

Computer Science

or a related technical field Strong hands-on experience with

Linux environments

Practical knowledge of

Docker and Kubernetes

Proven ability to troubleshoot

complex, multi-layered technical issues

Solid understanding of

networking fundamentals

(TCP/IP, HTTP, DNS, DHCP) Experience working with

cloud platforms

(AWS, Azure, or GCP) Familiarity with

networking equipment

: switches, routers, firewalls, load balancers Experience using

Zendesk, JIRA, and Confluence

Ability to manage multiple priorities in

high-pressure, customer-facing environments

?Ideally, we're looking for:

Thinks in

root cause

, not band-aids Is calm under pressure and sharp when things go sideways Communicates clearly with both customers and engineers Takes ownership -- no ticket ping-pong Is proactive, detail-oriented, and obsessed with system reliability Enjoys working in fast-moving, real-world production environments

Why UVeye:

Pioneer Advanced Solutions:

Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.

Drive Global Impact:

Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. *

Career Growth Opportunities:

Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.