Job Description

About the company

Working with a broad spectrum of customers for over 70 years has made Weston Beamor one of the most respected and trusted names in the jewellery industry.

From precious metal casting to the creation of bespoke masterpieces, Weston Beamor consistently delivers an unwavering standard of service. Each piece we create is crafted with meticulous care, blending traditional and innovative production techniques.

For more than seven decades, we've had the privilege of collaborating with a diverse array of customers, forging relationships throughout the jewellery industry and beyond. Our passion for quality and commitment to trust have become the cornerstone of our reputation.

About the Role

We are looking for a Customer Support Executive to deliver outstanding service, resolve customer enquiries, and support sales by promoting our services.

The ideal candidate will be highly motivated, with a strong background in sales and customer service, along with a solid understanding of jewellery manufacturing processes and stock control. We're seeking someone with excellent communication, problem-solving, and negotiation skills, who can manage time effectively and work both independently and collaboratively with internal teams and clients.

Role Responsibilities

Handling customer enquiries received via various channels I.E Phone, email, portal, and post in a quick and efficient manner. Efficiently and accurately inputting customer orders on to Navision, seeing the customer's journey through to completion, with responsibilities including - generating invoices and preparing orders for despatch, taking payments, and liaising with accounts. As Customer Support Executive, you will be responsible for accurately relaying customer requirements to the relevant internal teams and departments. Using your organisational skills, you will track customer orders and deliver important order information to customers in a timely manner to avoid delay / disappointment. This may include updating customer spreadsheets where applicable. Hit key deadlines and daily timeframes to ensure orders are delivered to agreed service level agreements. Effective handling of customer issues and resolutions with accurate and diligent use of company logging policies. Supporting the wider customer service and production teams with all aspects of customer relations. Maintaining strong working relationship with customers, and understand their needs. Acting as an advocate for the customer.
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Candidate Requirements - Behaviours & Competencies

Emotional Intelligence:

Ability to understand and manage emotions effectively, demonstrating empathy, self-awareness, and patience when interacting with customers and colleagues.

Communication Skills:

Verbal: Clear, confident, and professional communication with customers and internal teams. Written: Strong email and documentation skills with excellent attention to grammar and clarity. Active Listening: Ability to fully engage with customers to understand their needs and provide effective solutions.

Adaptability & Resilience:

Ability to stay calm and professional under pressure, adapt to changing priorities, and work efficiently in a fast-paced environment

Teamwork & Collaboration:

A proactive team player who fosters a positive work environment and collaborates effectively with colleagues across departments.

Attention to Detail:

Ensuring accuracy in customer orders, data entry, and correspondence to maintain high service standards.

Customer-Centric Mindset:

Passion for delivering outstanding service, taking full ownership of customer queries, and ensuring satisfaction at every touchpoint.

Problem-Solving & Initiative:

Proactively identifying potential issues, proposing solutions, and taking the initiative to improve customer experiences.

Negotiation & Persuasion Skills:

Confidently promoting services, overcoming objections, and influencing customer decisions in a professional and ethical manner.

Time Management & Organisation:

Ability to prioritise tasks effectively, meet deadlines, and maintain high levels of productivity without compromising quality.

Qualifications and Education

GCSE Maths (Grade C or above, or equivalent). Proficient in Microsoft 365 (especially Outlook and Excel) and Google Docs. Experience using Customer Relationship Management (CRM) systems. Knowledge of fine jewellery production techniques is preferable. Familiarity with 3D printing and casting processes is an advantage.

Other details

Location:

Birmingham (3-8 Vyse Street, Hockley, Birmingham, B18 6LT).

Salary:

Negotiable/dependent on experience.

Working Hours:

37.5 hours per week, 08:00 am - 16:00 pm. Please be aware that this role is based on site in Birmingham.

Benefits:

24 days per annum, plus 8 bank holidays (increasing incrementally by 1 day at 3, 6 & 9 years' service to a total of 27 days). Holiday exchange - ability to buy or sell an additional 5 days holiday per year. Workplace pension with Scottish Widows. Life assurance (paying out 4 x gross annual salary). Profit related bonus scheme. Health benefits, including access to a health care cash plan with BHSF and an employee assistance program + GP appointments via Sage Benefits application. Retails discounts via Sage Benefits application. Interest free loans for parking permits. Staff assisted purchase scheme - enabling staff to purchase products and repay over 12 months, interest free. Eye test vouchers with Specsavers. Cycle to work scheme.
Job Types: Full-time, Permanent

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Employee discount Free flu jabs Health & wellbeing programme Life insurance Referral programme Sick pay
Work Location: In person

Application deadline: 19/08/2025