Job Description

Test Partnership helps in-house HR teams make smarter hiring decisions using our predictive candidate assessment software. We use behavioural science and modern technology.

What sets us apart is our focus on scientific rigour, and our dynamic interactive assessments which are future-proofed against candidates using AI to answer questions.

We're looking for a Customer Support Executive to join our team. You'll help our clients get answers to their questions, solve technical issues, and get the most value out of our assessment solutions.

Role Overview

Great customer support is key to helping our clients get the most from our candidate assessment software.

We'll teach you how our tests work and what issues typically come up, so that when clients have questions you'll be able to quickly solve their problems and deliver excellent customer support.

If you can learn new things, think strategically, and build rapport with people, you'll be perfect for this role.

What you'll do:

Your overall goal will be to leave clients thinking 'wow Test Partnership are great, I'll use these guys again". Typically, you can expect to:

- Respond to client questions via email, live chat, and video calls.

- Send invoices and manage license renewals.

- Solve common issues like password resets, clearing cookies, cache, and email deliverability.

- Escalate complex queries to the rest of our team.

- Build relationships with clients to become their trusted point of contact.

- Learn about the roles of in-house recruiters and talent acquisition, so you can relate to our clients' challenges and help them.

- Gather insights such as usage statistics, feature adoption, and growth opportunities.

- Develop an understanding of our solutions to become an expert advisor to our clients on how to adopt the right features for their requirements.

Required Skills & Qualifications

You don't need previous experience in a customer support role, since we'll show you how everything works. Your work ethic and ability to learn new things are more important than previous experience.

Key qualities we're looking for are:

Strong communication: You'll need good verbal and written communication skills so you can clearly explain features and concepts to clients via email, livechat, and video call.

Personable: you'll enjoy speaking to people and helping them achieve what they want using our product.

Comfortable using tech: You'll enjoy learning how to use new software and you'll be happy investigating things like browser compatibility, cookies, and error messages.

Conscientious: You'll work hard to make sure our clients are happy.

For bonus points you'll have an interest in business psychology or HR.

What You'll Gain

You'll get to see the direct benefit of your work from day one. Since we're a small company, you'll get hands-on experience and you'll get to see how every part of our business works.

There is clear opportunity to grow in this role. You'll start with customer support, but we'll encourage you to learn new skills and develop your career in a direction that suits you.

Clients enjoy using our candidate assessment platform. You'll get to work with some friendly clients who appreciate what you do.

We operate a hybrid working policy: two days per week in our London office (near Bank) and the rest you can work remotely.

Application Process

1. The first step, surprise surprise, is a set of psychometric tests. These will assess your verbal reasoning ability, your logical thinking ability, and how you prefer to work. These are objective and fair assessments we have developed in-house. Research has shown that people who do well on these are more likely to make excellent employees. We're all about using science to predict performance rather than gut feel.

2. High scorers on the tests will be invited to a short online interview. This will last only about 15 minutes and is a great chance to hear from our director about the role, and for us to get to know you better.

3. In-person interview. The final stage is an in-person interview in our London office, which will last about an hour. We'll ask you a set of structured interview questions and you can meet the rest of the team.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London EC4N 6HL