Job Description

Customer Support Executive
Full time, Office based
Up to 30k DOE
North Kent
Exclusive new role - you won't see this advertised anywhere else!
Are you an experienced and customer-focused professional with a proactive attitude, looking for your next opportunity in a supportive and well-established business?
Our client, a reputable supplier within the construction industry, is seeking a reliable and detail-oriented Customer Support Executive to join their team on a permanent, full-time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.
Key Responsibilities:

• Act as the primary point of contact for clients, ensuring a consistently high standard of customer service.
• Providing administrative support to the Sales Team
• Processing orders and returning quotes to customers
• Supporting a Sales Rep, working closely to support account management efforts and process orders
• Liaising with internal departments including Transport, Warehouse and Purchasing
• Developing strong b2b customer relationships
• Proactive problem solving
• Ensuring seamless communication across the sales function and wider team
• Any other duties as required

Essential requirements:

• Solid experience working in a heavily administrative customer facing role supporting a sales function (experience within the construction industry is highly desirable)

• Sales order processing withing a business selling products to b2b customers
• A genuine passion for customer service
• The ability to keep calm under pressure
• A meticulous attention to detail
• Excellent organisation skills with the ability to work quickly under pressure
• Confident with Microsoft Office especially Excel - (SAP experience is a big plus)
• Problem solving skills
• A collaborative approach

What's on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

• A competitive salary of up to 30,000 depending on experience
• 23 days holiday plus bank holidays
• Stability within a supportive team
• Genuine opportunities for progression and skill development
• Sociable Monday to Friday hours
• A company pension scheme
• Long-term progression opportunities

This role is being handled by Nicole Howe, Recruitment Consultant of Business Support for Pearson Whiffin Recruitment.
Not quite the role you are looking for?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.
By working with us, you will be helping support charities across Kent; we have raised over 50,000 so far!
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.
By working with us, you will be helping support charities across Kent; we have raised over 50,000 so far!