Job Description

Job Summary

We're looking for a proactive and empathetic

Customer Support

professional to join our fintech and financial education company. You'll be the first point of contact for clients and users, ensuring they receive exceptional service while helping them navigate our products and educational resources.

Key Responsibilities:

Respond promptly to customer inquiries via email, chat, and phone. Provide clear guidance on using our financial optimisation software and educational tools. Troubleshoot and resolve technical or account-related issues. Collaborate with internal teams to escalate and resolve complex problems. Gather customer feedback and contribute insights to improve products and services. Maintain accurate records of customer interactions and transactions.

Requirements:

Previous experience in customer support or client services, preferably in fintech or digital services. Excellent communication and problem-solving skills. Patience, empathy, and a customer-first mindset. Basic technical understanding to support software and digital tools. Ability to work in a fast-paced, dynamic environment. Strong organisational skills and attention to detail.

Benefits:

Opportunity to contribute to a rapidly growing fintech and education brand. Career development and internal promotion opportunities. Friendly and collaborative team environment.
Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Company pension Work from home
Work Location: Hybrid remote in England E14 5AB