Job Description

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About Us

Tilia Homes are an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.



We're looking for talented and enthusiastic individuals who will share this passion, to join our team.

Our benefits package includes:

Car allowance Company Pension Scheme 26 days holiday with additional bank holidays Life Assurance Retail discount portal Employee Assistance Programme ###

About The Role

We have an exciting opportunity for a Customer Service Field Manager to join a friendly team working from our Northern region, covering our site in Yorkshire and Teeside areas on a fixed term basis to December 2026.

This is a remote role covering both active and completed Tilia Homes sites across the North West of England.

Responsibilities and Duties

Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards. Be responsible alongside the Directors for the final quality inspection of the property before it is handed over to the customer Instruct and liaise with Tilia Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners Monitoring and controlling the costs of remedial works. Understand Service Level Agreements and raise concerns to the HOCS and PD were these fall short Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism Contribute to ensuring Tilia retains HBF 5 builder rating
Attend NHBC resolution meetings as required





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About You

Extensive new build, NHQC and Customer Service experience Extensive build knowledge and managing key priorities You must have a real passion for quality and customer satisfaction. Ability to meet deadlines in a timely manner Strong stakeholder management skills with the ability to influence at all levels Literate in the use of IT Experience of working in the Construction industry and in a similar role would be beneficial A full UK driving license is required for this role

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.



Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.