Customer Support
Newtown, WLS, GB, United Kingdom
Job Description
Quartix
Quartix Ltd has been operating for over 23 years and we have over 28,500 fleet customers who between them are tracking over 285,000 vehicles.
Job Summary
Working from our offices in the centre of Newtown as a
US Customer Support
Representative, you will be the first point of contact for ourUS customers
seeking assistance with products or services. You will handle enquiries, provide information, and resolve any emerging problems with accuracy and efficiency.The hours for the role are
14:30 to 23:00 Monday to Friday - 37.5 hrs per week.
Duties
- Respond to customer queries via phone, email, or live chat
- Provide information about products and services
- Resolve product or service problems by clarifying the customer's complaint
- Upsell products and services when appropriate
- Keep records of customer interactions and transactions
- Identify and assess customers' needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
Skills
- Excellent phone etiquette and communication skills
- Proficiency in data entry and analysis
This role offers an exciting opportunity to engage with our US customers, enhance their experience, and contribute to the growth of the company.
Job Types: Full-time, Permanent
Pay: From 24,000.00 per year
Benefits:
Company events Company pension Cycle to work scheme Free parking Life insurance On-site parking
Work Location: In person
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Job Detail
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Job IdJD3690756
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNewtown, WLS, GB, United Kingdom
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EducationNot mentioned