Job Description

Company Overview

JRS Broadlands operates within the outdoor recreation industry, focusing on providing exceptional experiences and services related to outdoor activities.

Summary

We are seeking a Customer Support Coordinator to join our dynamic team in the heart of the outdoor recreation sector in Great Britain. This role is vital in ensuring our customers receive outstanding support and service, contributing significantly to our mission of promoting outdoor activities.

Responsibilities

Provide exceptional customer support through various channels, including phone and email. Assist customers with inquiries and resolve issues efficiently. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance customer satisfaction strategies. Engage in upselling opportunities while maintaining a focus on customer needs. Analyse customer feedback to identify areas for improvement. Contribute to team goals by sharing insights and best practices.

Qualifications

Proven experience in a customer support role or similar position. Excellent phone etiquette and interpersonal skills. Ability to analyse data and provide actionable insights. Familiarity with data entry processes and CRM systems is a plus. Strong problem-solving abilities and attention to detail. A passion for outdoor recreation is highly desirable.
If you're ready to make a difference in the world of outdoor recreation, we invite you to apply today and join us!

Job Types: Full-time, Permanent

Pay: From 24,420.00 per year

Benefits:

Casual dress Employee discount Free parking On-site parking Store discount
Work Location: In person