Job Description

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About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform.

We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an 'all-in-one system', handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.


We're looking for a

Customer Support Officer

to join our team in

London

.


If you're customer-oriented, tech-savvy, and eager to help logistics companies get the most out of our platform, this role is for you!

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About the Role

As a Customer Support Officer, you'll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo. You'll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers.

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Key Responsibilities

Be the

first point of contact

for customers via chat, answering questions and guiding them through our platform.

Translate technical or complex issues

into clear, customer-friendly explanations.

Investigate and understand

technical problems, collaborating with our Engineering team to find the root cause. Act as the voice of the customer,

share feedback and insights

with internal teams to help improve our product. Continuously

build your product knowledge

to become a trusted expert in our TMS platform.

Identify recurring issues

or misunderstandings and help us improve the overall product experience. Provide

administrative support

to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.
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Skills & Experience

Previous experience in a

customer service, support, or related

role. Excellent

communication skills

in

English

(additional European languages are a plus). Strong

organisational and multitasking

skills, you can handle several requests smoothly. A

proactive learner

who enjoys understanding new systems and processes. Comfortable in a

fast-paced, scale-up environment.

Tech-savvy

and interested in working with software products.
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What We Offer

A

competitive salary package

with great benefits.

Growth opportunities

within a fast-scaling international company. A

hybrid work setup

(2-3 days per week from our central London office). A

collaborative, friendly team

that values curiosity, ownership, and continuous learning. Fun initiatives and team moments, from company meetups to shared lunches and events.

We'd love to get to know you beyond your CV - so part of the application includes a short 1-2 minute video presentation. It's a great way for you to introduce yourself and share what excites you about this role!