Job Description

About The Role



Let's grow together!



A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you're an experienced Customer Support Officer looking for an opportunity to grow in a friendly environment, we're looking for you!



We're flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let's grow together ...



What You'll Be Doing



Be the go?to guide for customers' savings journeys -- supporting them with product know?how, transaction queries, and monitoring across both front?end and back?end systems.

Deliver standout experiences by building genuine rapport, listening closely, and communicating with clarity to truly understand and meet customer needs.

Engage across multiple touchpoints -- whether it's a call, chat, or email, you'll be the reassuring voice customers rely on.

Spot what others might miss -- from identifying vulnerable customers to detecting financial crime or process bottlenecks, you'll act decisively and connect them with specialist support.

Champion change -- embrace evolving policies and procedures, challenge barriers with confidence, and always strive for the best possible outcome for the customer.

About You

What You'll Bring to the Team

Communication superpowers -- articulate, empathetic, and unafraid to challenge processes when it leads to better results.

Self?starter energy -- you know when to take initiative and when to collaborate, making you a trusted team player.

Adaptive style -- you can flex your communication to suit different customers and colleagues, ensuring every interaction lands just right.

Calm under pressure -- when challenges arise, you stay composed, focused, and solution?oriented.

Problem?solving mindset



Even if you don't meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we're excited to hear from passionate individuals like you! If you're ready to contribute to the team, please apply.



Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.



Working hours



Current operating hours - Monday to Friday 8am to 6pm, Saturday 9am to 1pm



Shift patterns will be agreed based on the current operating hours and will be worked on a rota basis which will be communicated by your line manager. Applicants will be required to be flexible to work any future proposed shift changes based on the following hours;



Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (One hour Lunch).



Inclusion



As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.



About Us

What can we offer you?

Generous Holiday Allowance:

Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year's Eve. You can also buy or sell up to a week's leave

Share Save Scheme:

Annually, you have the opportunity to buy shares in Paragon at a discounted rate

Profit Related Pay:

We share some of our annual profit with our eligible employees

Pension Plan:

We contribute up to 10% of your annual salary towards your pension

Family Friendly policies:

We offer enhanced parental pay and paid time off for fertility treatment

Employee Discounts:

Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more

Volunteering Day:

Contribute to causes you care about with one volunteering day per year

Life Assurance and Personal Accident Cover



Be flexible



We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.



Be yourself



As an equal opportunities employer, we welcome diversity and care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.



Be heard



We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.



Be well



We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.



Be better



We want you to reach your potential and, as a Platinum Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager.