Job Description

Customer Support Representative

Contract: 12-month fixed-term (maternity cover) with strong potential to become

permanent

About the Opportunity

Join Chameleon Technology as we expand our team and help millions of households

transition to smarter, greener energy. We are seeking a Customer Support Representative

who will play a pivotal role in delivering exceptional support to our growing customer base

across the UK.

This is more than just a support role - this is your opportunity to be part of a mission-driven

company at the forefront of the smart energy revolution, with a clear pathway to

permanent employment and career progression.

About Chameleon Technology

Chameleon Technology is a UK innovation leader in smart energy solutions. Our award-

winning in-home displays and cloud-connected technologies empower over 11 million

households across the UK to make informed, sustainable energy choices in real-time.

As a trusted partner to major energy providers and a champion of Net-Zero ambitions, we're

committed to making homes greener and smarter.

The Role

As a Customer Support Representative, you'll be a vital point of contact for customers using

our smart energy technologies. Working within our close-knit, collaborative team, you'll

provide support that ensures seamless customer experiences.

Initially, you will:

? Deliver responsive, high-quality support our consumers

? Resolve technical and product queries with empathy, clarity, and professionalism

? Build product expertise and become a trusted advisor on our smart energy solutions

As you develop in the role, you'll:

? Support B2B clients and key project partners

? Take ownership of dedicated support channels

? Contribute to process improvements and customer experience initiatives

? Represent the voice of the customer to our Product and Engineering teams

This role offers:

? Strong potential to transition to a permanent position

? Clear progression pathways into Customer Success, Support Operations, or Account

Management

What You'll Do Day-to-Day

? Provide first-class support via email, phone, and ticketing systems

? Troubleshoot customer issues with technical confidence and a solutions focused

approach

? Collaborate across departments to improve processes and enhance user experience

? Create and maintain help articles, FAQs, and support documentation

? Gather and share customer insights to inform product development

? Manage product specific support channels once fully trained

What We're Looking For

Essential

? Excellent communication skills

? Strong problem-solving abilities with a customer-first mindset

? Exceptional attention to detail and ability to manage multiple priorities

? Genuine enthusiasm for technology and helping people

? Self-motivated with the ability to work independently and collaboratively

Desirable

? Experience in customer support, account management, or client-facing roles

? Working knowledge of Microsoft Office and Google Workspace

? Familiarity with CRM platforms (e.g., Salesforce, Zendesk, Freshdesk) or ticketing

systems

? Interest in or knowledge of the smart energy sector

Don't worry if you don't tick every box - we provide comprehensive training and support

your development every step of the way.

Why Join Chameleon?

At Chameleon Technology, we believe great work happens when people feel valued,

supported, and inspired. Join us and you'll benefit from:

?? Competitive Benefits

? 25 days annual leave plus bank holidays

? Company-funded Medicash healthcare scheme covering dental, optical, and physio

? Cycle to Work scheme supporting greener commutes

? Flexible hybrid working for better work-life balance (a minimum 2 days per week on the office)

?? Growth and Development

? Clear career pathways into other roles within the business

? Mentorship and support from experienced team members

?? Culture and Purpose

? Work with purpose - contribute to the UK Net-Zero goals

? Join a collaborative, inclusive team that celebrates diversity

? Regular employee social events and wellness initiatives

? Be part of an innovative, mission-led business shaping the future of energy