Job Description

About MANTIS

MANTIS is transforming fleet safety through AI-powered Multi-Cam Risk Intelligence. Our flagship platform, MANTIS RECON(TM), helps fleets reduce risk, lower insurance costs, and improve operational efficiency.

As a channel-first business, we work closely with leading telematics resellers and fleet technology partners to deliver outstanding outcomes for their customers. With continued global expansion, we're looking for a First Line Customer Support Specialist to be the frontline of our customer experience--supporting partners and end users, resolving issues efficiently, and ensuring every interaction reflects the quality and reliability of the MANTIS platform.

About the Role

Take on the exciting role of Customer Support Specialist at MANTIS, offering the flexibility of a hybrid working model between home and our Belfast office. You'll serve as the frontline for technical queries from our partners and their engineers, as well as end-users. Your technical acumen and problem-solving skills will be essential as you assist with time-sensitive video footage downloads, adjust software settings remotely, and troubleshoot video loss issues. Collaborate closely with our senior support team to maintain the high standard of customer service that MANTIS is known for.

Key Responsibilities:

Be the first point of contact for tech-related inquiries from MANTIS partners and customers.

Guide users through the process of downloading vehicle CCTV footage, adhering to tight deadlines when necessary.

Execute remote adjustments to software settings to ensure optimal functionality.

Diagnose and troubleshoot technical hitches, focusing on video loss issues.

Assist in login credential management and resolve access issues.

Escalate intricate cases to the senior support team for more advanced solutions.

Engage in continuous learning through company-provided training programmes.

What We're Looking For

Prior experience in a technical support or customer-facing role.

Strong analytical skills for problem-solving and troubleshooting software/hardware issues.

Excellent communication skills for clear conveyance of technical information.

Team player mentality and comfortable in a collaborative setting. A basic to moderate understanding of software systems.

Agile and adaptable, able to quickly learn in a fast-paced setting.

Why Join MANTIS?

Join a fast-growing, innovative company at the forefront of fleet risk intelligence and connected technology.

Work closely with industry-leading partners including Webfleet, Geotab, and top global telematics providers.

Be part of a collaborative, high-performance team that champions innovation, ownership, and excellence.

Competitive salary with a comprehensive benefits package.

Clear and achievable career progression in a scaling business.

Access to structured, skills-focused training and continuous development opportunitiesA positive, team-driven culture with a strong sense of purpose.

Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Benefits:

Company pension Private medical insurance
Ability to commute/relocate:

Belfast BT1 4JE: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Belfast BT1 4JE