Job Description

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise - when you need to be sure - underscores our commitment to trust, integrity and reliability.


SGS's Food industry services help ensure food safety, quality, and compliance through testing, inspection, certification, and auditing--supporting businesses across the supply chain from farm to fork.

Job Title: Customer Support Specialist Job Type: Permanent Salary: 23,868 pa Location: Cramlington Hours: 37.5 hours per week, Monday- Friday 9am to 5.30pm Industry: Health & Nutrition, Food

We are looking for someone who can develop and maintain excellent working relationship with customers, ensuring that their requirements are met, whilst maintaining an exceptional level of service delivery.

Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time. Development, management and maintenance of Service Level Agreements for all customers in line with quality standards Ensure that customer issues are dealt with in an efficient manner

Qualifications

The ideal candidate for this role is someone who has experience in:

Customer Services Dealing with multiple lines of communication Using MS Office systems to a high standard

You will also have the following:

Full Driving licence for use in the UK Experience of working within food / Food safety

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.


APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.