Job Description

About Us

Digital Converters provides professional conversions of video tapes, cine film, photo, slides and audio tapes. Each year we transfer hundreds of thousands of hours of home movies.

We're the UK's highest reviewed and highest rated company and our customers love the service, we pride ourselves in providing a great service at an affordable cost. Most of the work we digitise is very sentimental/irreplaceable so people are very happy when it's done correctly.

You can see more about our business by visiting our website: digitalconverters.co.uk

The Role

We are looking for a well spoken tech savvy individual to join our team. This is a hybrid role that blends customer service with digital media production.

1. Customer Communications (Phone, Email, & In-Person)

Acting as the first point of contact for new enquiries, helping customers understand our process and setting up orders. Providing clear, friendly updates to customers on their existing orders. Greeting local customers who visit our premises to drop off their media. Note: You don't need to be a "hard salesperson"-- You just need to be helpful and informative.*

2. Media Processing & Production

We typically get 30-40 calls per day, so it's not none-stop phone calls, the other part of the job would be helping with the digitisation process. Primarily this would be helping finalise orders, Ensuring quality control and organisation of digital assets.

Who You Are

Good communicator:

You have experience in customer service and genuinely enjoy helping people. You can communicate with warmth and clarity.

Tech savvy:

You are comfortable using computers and have a fast typing speed.

Efficient and careful:

You can work out how to do things efficiently whilst maintaining a high level of attention to detail.

Professional:

You are well-spoken and presentable for face-to-face customer interactions.

What's in it for you?

Full Training:

We will teach you everything you need to know about vintage media formats and our digitisation process.

Supportive Environment:

You'll have a team behind you--tricky queries or complex technical issues can always be escalated to senior staff.

Great Team:

We have an excellent small team of 8 who all enjoy working together.

Meaningful Work:

You get to see the joy our service brings to people every single day.

Annual Bonus:

We typically give a generous annual bonus if the business does well.

Annual Leave:

We close down after Christmas until after the new year, we give this time off in addition your standard leave.

How to Apply

We'd love to hear from you. Please submit your CV and a brief cover note explaining why you're a great fit for this role.

Job Type: Full-time

Pay: 24,500.00-28,500.00 per year

Work Location: In person