Job Description

Job description

We are looking for a confident and resilient Customer Support Specialist to join our busy team. This role requires someone with excellent communication skills who can remain calm and professional while handling a high volume of calls in a fast-paced and demanding environment.

This role is ideal for someone with a positive attitude, a proactive mindset, and a strong desire to learn. You'll enjoy working in a fast-paced environment where every day brings something different, supporting customers with their queries while providing a calm and confident approach. Industry experience isn't essential--we'll provide full training on our products and systems.

Key Responsibilities

Answer and manage customer calls with professionalism and empathy Handle challenging conversations effectively, maintaining a positive outcome for both the customer and the business Accurately record customer information and actions in our systems Contribute to a supportive and high-performing team culture Offer adaptable support to colleagues, taking on extra tasks when required.

Requirements

2+ years of experience handling 50-100 customer calls a day. Thrives in a busy environment and enjoys delivering excellent service Resilience and confidence in dealing with demanding or difficult situations Proven ability to stay calm under pressure while making timely decisions. Strong organisational skills to manage workload effectively in a fast-moving environment A positive, solutions-focused attitude

What we offer

Comprehensive training on our products and systems Supportive and collaborative team environment Enhanced Annual leave - 25 days standard with an additional day awarded per year after two years of service completed, up to a maximum of 35 days allowance in total Competitive salary Training and ongoing support Friendly and supportive team environment
If you're a strong communicator who thrives in a busy setting and can turn challenges into positive experiences, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Life insurance
Experience:

Call handling : 2 years (required)
Work Location: In person