Job Description

Job description

We are looking for a confident and resilient Customer Support Specialist to join our busy team. This role is ideal for someone with excellent communication skills who can remain calm and professional while handling a high volume of calls in a fast-paced and demanding environment.

You'll support customers with a range of queries, manage challenging conversations with confidence, and ensure a positive experience for both the customer and the business. Industry experience isn't essential -- we'll provide comprehensive training on our products and systems.

This role also offers the opportunity to develop additional skills through training in wider administrative tasks and provides a clear pathway for progression for the right candidate.

Key Responsibilities

Answer and manage customer calls with professionalism and empathy Provide technical support and troubleshooting Handle challenging conversations effectively, maintaining a positive outcome for both the customer and the business Accurately record customer information and actions in our systems Contribute to a supportive and high-performing team culture Offer adaptable support to colleagues, taking on extra tasks when required.

Requirements

Minimum of 2 years' experience handling 50-100 customer calls per day Thrives in a fast-paced, high-volume environment Confident and resilient when dealing with demanding or difficult situations Proven ability to stay calm under pressure and make timely, effective decisions Strong organisational skills with the ability to manage a varied workload Positive, solutions-focused attitude and a willingness to learn

What we offer

Comprehensive training on products, systems, and additional administrative tasks Competitive salary Enhanced annual leave: 25 days, plus an additional day per year after two years' service (up to a maximum of 35 days) Pension Scheme Medicash Health Plan Life cover - 4 x salary Ongoing training, development, and progression opportunities Friendly, supportive, and collaborative team environment
If you're a strong communicator who enjoys working in a busy setting and is looking to grow and develop within a supportive team, we would love to hear from you.

Please note: we are recruiting directly and are not seeking support from recruitment agencies at this time. Thank you for your understanding.*

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Life insurance
Experience:

Call handling : 2 years (required)
Work Location: In person