Job Description

The closing date is 9th Aug 2025

Job summary

---------------

Our Mission:

Simplify management of complex patient pathways to improve decision making.

Our vision:

To be the leading software supplier of specialist patient pathways



Somerset Cancer Register (SCR) is a web application developed by the NHS for recording electronic cancer patient records. We have a range of additional products including interfaces and the Remote Monitoring System (RMS) which is used to assist with the scheduling and review of patients outside of a standard RTT pathway.

Main duties, tasks & skills required

-----------------------------------------


The Role is to work as part of the Customer Support and Testing Team to provide high quality support to customers and to perform functional testing in relation to Somerset Cancer Register (SCR) products and services.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Under the supervision of the Senior Test Analyst, the Customer Support Assistant role involves:

Functional Testing of web applications and interfaces. Raising issues found, proposing resolutions and dissing them within a multi-team group Identify risks and issues on assigned releases, upgrades or changes Report on status of testing and associated issues as required Provision of general application support for SCR, dealing with system enquiries/problems/requests in accordance with customer service level agreement Triaging, prioritising, assigning calls, and liaising with customers. Liaising with customers / developers and scheduling SCR / RMS version upgrades Continuous knowledge development regarding Cancer targets and datasets and changes to the web application.

Person specification

------------------------

Qualifications

#

Essential

Educated to Foundation degree level or equivalent experience gained through relevant work history (2 years in a similar or related roles) GCSE or equivalent in English and Maths (Higher than C or Grade 4) Evidence of own continuing professional development



#

Desirable

ITIL Foundation

Experience

#

Essential

Working in a customer service environment Using Teams or similar for meetings / collaboration



#

Desirable

Working in a customer facing IT support role Experience in testing software Working in the NHS

Additional Criteria

#

Essential

Good working knowledge of Windows operating systems and software applications including MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint Evidence of a good standard of Literacy / English language skills Able to work in a team with good interpersonal skills including tact and discretion Ability to communicate clearly with colleagues, senior managers and customers Accurately follow documented procedures Good listening skills Ability to build and maintain good working relationships Good keyboard skills Ability to travel to other working locations Work to deadlines, often within tight and changing schedules Prioritise, plan and organise own workload effectively Ability to work on own initiative and without constant supervision

#

Desirable

Awareness of Data Protection (GDPR) and data security principles Awareness of national guidance on cancer including care pathways / waiting times Awareness of Software development lifecycle

For help with your application, contact:

Daniel Whelan


daniel.whelan@somersetft.nhs.uk


01823343731

Pay scheme

Agenda for Change

Band

Band 4

Salary

27485.00 to 30162.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Home or Remote Working

Reference number

184-OL-PU-2991

Job locations

Priorswood Medical Records/Information Governance

Unit J, Crown Close

Taunton

Somerset

TA2 8RX