Job Description

Customer Tech Support Advisor


We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.


Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services.


Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you.


This role is based onsite at Willerby.

Here's why you'll love this role...

You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services.

Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems

Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues

Log all customer interactions, and outcomes in the system for visibility and follow-up

Here's why you'll be great in this role...

Ideally you will have experience working withing telecommunications or ISP environments

Strong customer service skills

A good understanding of broadband connectivity and basic network troubleshooting

The benefits...

Pension - 5% employer / 5% employee contribution.

WPA Health Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.

25 days annual leave + bank holidays, your birthday, house move and wedding day off.

- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.


Free Parking on site.

Regular 'Lunch & Learns' and company wide 'Elevenses' meets to discuss company direction.

Social Events - Summer and Christmas parties etc.

Thank Q Awards - Monthly 50 winner, yearly 500 winner.

... and more.


Please note: Unfortunately, we can't offer visa sponsorship.


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