Job Description

Technical Support Advisor - Join Our Team!

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.


We're looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you'll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.

What we offer

Competitive Salary:

Reflecting your skills and experience

Generous Leave:

25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked

Holiday Purchase Scheme:

Buy up to 10 extra days--up to 35 days total leave

Comprehensive Benefits:

+ Pension plan (up to 7% employer match)
+ Life assurance
+ Employee assistance program
+ Referral scheme

Exclusive Discounts:

High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Career Development:

Extensive growth and advancement opportunities

Free Onsite Parking:

Hassle-free commuting

Dress Down Fridays:

Casual attire to wrap up the week

How will you do it

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.


You will:

Diagnose and troubleshoot security alarm faults Use a broad range of monitoring and programming software Deliver excellent customer service to external residential and commercial customers Handle bespoke and high-security customer requirements with discretion Assist field engineers to ensure remote connectivity to alarm systems

What We're Looking For

We want

passionate, detail-oriented problem solvers

who thrive in a high-energy environment.

Essential Skills:

? An interest in problem-solving

? Excellent communication skills

? Ability to convey technical information to a non-technical audience

Preferred Skills:

Experience in technical problem-solving

Experience providing customer service over the phone


Background in customer service


If you're ready to

step into a role where you make a difference every day

, apply now and become a valued part of our team!


#LI-MS2


#LI-Onsite