Job Description

Join Our Journey as a Customer Welcome Host at East Midlands Railway - Derby Station!

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At

East Midlands Railway (EMR)

, we're proud to be

One Team

-- united by our passion for keeping people safe, delighting our customers, and doing the right thing. Together, we're shaping a

sustainable railway for the East Midlands

, and we'd love you to be part of that journey.


With over

2,600 amazing colleagues

, our people are the heart of everything we do -- and our

Customer Service Team

plays a vital role in delivering the warm, reliable service our customers love.


We've been recognised

nine times as a Top Employer

and proudly hold

Gold accreditation for Inclusive Employers Standards

-- because we truly believe in empowering everyone to bring their

authentic self

to work.

#

About the Roles

We're recruiting for

Customer Welcome Hosts

for

future opportunities

at

Derby Station

.

These roles are

safety critical

and are perfect for those who love being on the go, helping others, and creating great customer experiences every day.


As a

Customer Welcome Host

, you'll be one of the first friendly faces our customers meet. You'll help keep journeys smooth by:

Greeting customers at the gate and helping them find their way Checking tickets and ensuring smooth travel Offering information and support with a smile Delivering brilliant customer service, whatever the day brings Assisting on the platform when needed to keep everyone moving safely

You'll be working shifts, including some evenings and weekends -- every day bringing new faces and fresh challenges.

#

Training and Support

No railway experience?

No problem!

We provide all the

safety-critical training

and mentoring you'll need. You'll complete classroom learning on our rules and procedures, then gain hands-on experience alongside a supportive mentor on the station.


We're looking for

proactive, positive, and reliable people

who bring energy, teamwork, and a "can-do" attitude.

? Safety First

Because this is a

safety-critical role

, all successful candidates will complete a

medical assessment

, including a

drugs and alcohol screening

, before starting.

#

Why Join EMR?

When you join our team, you'll enjoy a fantastic range of benefits, including:

Free travel

on the EMR network

Up to 75% discounted travel

across other UK train operators
???

Friends & Family travel discounts

Defined benefit railway pension scheme

Exclusive employee discounts

and perks through our benefits portal

Cycle to Work Scheme

-- and much more!
#

Diversity and Inclusion

At EMR, we're building a workforce that truly reflects the communities we serve. We know we're currently under-represented in terms of

females

and

ethnic minority groups

, so we actively encourage applications from people in these groups -- because

diversity drives strength

.

#

How to Apply

Ready to hop on board?

Complete our

online application

and upload your

CV

(remember to remove personal details -- we operate a

blind screening

process).


Successful candidates from our assessment days will join our

Talent Pool

for future roles at Derby Station.


?

Bring your energy, positivity, and passion for people -- and help us make every journey matter.

Email details to a friend

Apply Online

W

e welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We'll treat your application fairly and assess you for the job based on merit and skills.



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