Job Description

Location:

London, United Kingdom

Organisation:

Academic Programs International (API)

Job Type:

Full-Time, Permanent

About API

Academic Programs International (API) is a leading organisation in the field of international education. Headquartered in Austin, Texas, with over 20 offices worldwide--including our London office--API partners with U.S. universities to offer transformative, experiential education programmes across the globe. In England, API currently operates programmes in London, Sheffield, and Oxford. For more information, visit .

Position Summary

API is seeking a

Customised Program Manager

to join our London-based team and lead the delivery and development of our faculty-led, customised programmes across England. This is a full-time, permanent position with a hybrid working structure. While most workdays will be office-based (Tottenham Court Road), there is flexibility to work remotely by agreement. A key part of the role involves being on the ground, coordinating and leading programmes across various locations.

As Customised Program Manager, you will work closely with academic partners to design, implement, and manage bespoke programmes tailored to the strategic and academic needs of U.S. colleges and universities. You will leverage API's advanced tools--such as APIConnect, curated housing options, and a wide range of experiential learning content--to deliver impactful, culturally immersive itineraries.

This is a fast-paced, client-focused role requiring strong problem-solving abilities, cultural sensitivity, and a consultative approach to programme development. It also requires the ability to be flexible with your schedule - sometimes working in the evenings and weekends when business needs dictate.

Key Responsibilities

Reporting to the Country Manager, you will:

Design, price, plan, and manage customised, faculty-led programmes throughout England and beyond. Lead groups during on-site activities, excursions, and cultural events. Support trip leaders and participants before and during travel. Coordinate all logistical aspects including student accommodation, transportation, meals, and excursions. Deliver and manage on-site student orientations. Source and liaise with guest lecturers, cultural experts, and other third-party providers. Develop detailed itineraries in collaboration with U.S. university partners. Foster and maintain strong relationships with local host universities and vendors. Collaborate cross-functionally with API's Finance, Product & Programming, and Marketing teams to support programme development and delivery. Assist in the implementation of a new academic management platform. Support the London team on other study abroad programmes as needed. Maintain accurate records and contribute to post-programme evaluations. ??Support student wellbeing through pastoral care, including accompanying students to medical appointments and providing general health-related assistance as needed. Participate in a rotating 24-hour emergency support schedule.

Candidate Requirements

Essential:

Currently residing in London Demonstrated knowledge and genuine interest in British history and culture Meticulous attention to detail and ability to juggle multiple programmes Excellent communication skills and client-facing experience Ability to multitask and meet strict deadlines under pressure A proactive, solutions-oriented approach with the ability to work independently and collaboratively Calm under pressure and able to handle unexpected challenges Flexible availability, including occasional evenings and weekends Sensitivity to student needs and cultural diversity Strong working knowledge of Google Workspace (including Google Sheets) and Microsoft Office Minimum 5 years of relevant work experience

Desirable:

Experience in tourism, event planning, or international education Previous experience in a similar role managing educational or cultural programmes Prior experience living or working abroad Familiarity with safeguarding procedures Professional or academic background in education Experience working with tight timelines and multiple stakeholders

Benefits

Work with a dynamic international organisation dedicated to life-changing student experiences A hands-on role Company-paid travel card (Zones 1-2) Travel and meal stipends for day and overnight trips Flexible working hours based on programme needs Occasional remote working as agreed

How to Apply

Qualified candidates should submit a

cover letter

detailing their interest in and suitability for the role, along with a

current CV

highlighting relevant experience. References will be requested during the final stages of the process along with an enhanced DBS.

Start Date:

As soon as possible

Work Location:

Primarily office-based in London with in-person programme delivery. Occasional remote work as agreed.

Eligibility:

Candidates must have the right to work in the UK. (API is unable to sponsor work visas.)

Job Types: Full-time, Permanent

Pay: 40,000.00-43,000.00 per year

Benefits:

Company pension Flexitime Free or subsidised travel Work from home
Experience:

Work: 5 years (required)
Work authorisation:

United Kingdom (required)
Location:

London (required)
Work Location: In person

Expected start date: 01/09/2025