Job Description

Summary

Salary: \xc2\xa337,989.36
Grade: 2B
Contract Type: Permanent - 35 Hours a week
Location: Bristol Mail Centre Gloucester Road North Filton, Bristol, BS34 7ST

What to expect

• To lead, motivate and support the frontline team in the site, whilst effectively managing performance against key performance indicators and delivering excellent customer service and experience.
• To ensure that Post Office Supply Chain remains compliant, safe, secure and legal in the completion of the operation and to positively contribute to the business bottom line, by challenging costs and driving excellent engagement.

What we can do for you

• The management of the day to day operation on site, enabling the smooth transition of the operation, resolving any day to day issues, monitoring inbound/outbound consignments and ensuring excellent customer service is delivered to our customers. Through effective management of the indoor and outdoor team.
• Deliver training and key communications to our teams to ensure that they are fully informed of what is required and of all relevant business information and changes that impact on their roles and responsibilities and enable a great place to work for all colleagues.
• To undertake crew performance reviews and to be honest and open where performance needs to be improved and take steps with team members to deliver improvement in performance and to recognise excellent performance where it is given, ensuring that recognition is given and identifying best practice and learning that can be deployed.
• To ensure that vehicles are regularly cleaned and serviced in accordance to our fleet maintenance plans whilst ensuring sufficient resources are available to carry out all customer dependencies. This enables great service and excellent vehicle performance to be delivered.
• Where performance falls below the required standard and where incidents requiring of investigation takes place, the Shift Manager will be the first line of the business conduct code, initiating fact finding interviews and where necessary issuing informal decision as appropriate and where more serious, passes these up to the Depot/Operations Manager for further consideration.
• To undertake and manage all aspects of the opening and closedown of the site, ensuring that all security protocols and procedures are observed, whilst ensuring the safety of the team at all times.
• The undertaking of all vehicle administration tasks and to ensure that the vehicles have up to date and accurate records at all times and to work with the Transport Manager on areas identified for improvement.
• To ensure that Annual Leave, Attendance Management and people administration processes are implemented fairly and to timescale across the operation as per business instructions.
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.

What you\'ll need to succeed

Knowledge required

• Line Management of a frontline team and a fleet of vehicles.
• EU and Domestic transport regulations and deployment.
• Business Policies, process and procedures.
• The ability to produce and deploy local plans.

Experience required

• Managing a frontline team
• Managing a fleet of vehicles
• Working as part of a team or in isolation.
• Basic Health and Safety principals and the safety of the team and self.
• Working within a budget and cost awareness.
• Working in collaboration with staff associations.

Qualifications required

• CPC Holder would be desirable
• Logistics Qualification would be desirable

Skills required

• Excellent people and communication.
• Sound decision making
• The ability to understand and analyse reports to deliver operational improvements.
• Planning and deployment.
• Managing change

About us

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country\'s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We\'re the UK\'s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK\'s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That\'s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we\'re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We\'re here, in person, for the people who rely on us.

Our Ways of Working underpin everything we do, they are the \xe2\x80\x9cHow\xe2\x80\x9d of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!

The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.

Post Office