Cxm / Cx Implementations Lead
London, ENG, GB, United Kingdom
Job Description
Required Skills and Qualifications
Bachelor's or Master's degree in Computer Science, Information Systems, or related field. 8-12 years of total experience in IT delivery, with at least 4-5 years in CXM, CRM, or consumer insights implementations. Strong understanding of
CXM ecosystems
andconsumer feedback processes
. Experience implementing and integratingQualtrics
(or equivalent survey tools) with CRM or marketing systems. Working knowledge ofGenesys
andFive9
contact centre solutions. Familiarity withSalesforce Service Cloud
orExperience Cloud
. Exposure toTalkwalker
or other social listening and analytics platforms. Solid project management skills -- Agile and/or Waterfall. Excellent communication, stakeholder management, and vendor coordination skills. Understanding of API-based integrations and data exchange between systems.Good to Have
Experience with other CX or VoC (Voice of Customer) tools (e.g., Medallia, InMoment). Knowledge of Power BI, Tableau, or other visualization tools for CX analytics. Understanding of cloud architectures (Azure, AWS). ITIL or PMP certification.
Job Type: Permanent
Pay: 75,000.00 per year
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Job Detail
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Job IdJD4080767
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationLondon, ENG, GB, United Kingdom
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EducationNot mentioned