Job Description

About our Company

DEITG is a best-in-class technology solution provider for small businesses. With a dynamic team of 15 passionate professionals and offices spanning Belfast, Cork, Dublin, and Sligo, we offer a true all-island service experience.

Eighteen years of customer and industry expertise have shaped us into leaders you can trust. We're proud to be a Microsoft Gold Partner, a recognised cybersecurity certification body for IASME, Cyber Essentials, and Cyber Assured, we also have earned a Best-in-Class financial benchmark from Service Leadership and Service Desk Institute.

About the Role

We're looking for a driven Coordinator to support the real-time management of the cyber project tasks at DEITG. Reporting to the relevant managers, this role is key to enhancing operational performance across our service and project teams.

You'll help streamlining workflows, reducing manual effort, and supporting the adoption of automation and best practices, contributing to DEITG's evolution into a more scalable and efficient organisation.

Responsibilities

Triage new tickets, set/revise priorities, and dispatch work. Maintain queue hygiene: accurate fields, next steps, and update times. Ensure customers receive timely updates Monitor SLA compliance and escalate tickets Maintain dashboards for ticket aging, SLA breaches, and workload balance. Track project tasks and milestones in the project management tool. Ensure engineers update task status and documentation. Coordinate scheduling between project engineers and service work. Communicate progress to stakeholders (internal and external). Maintain project dashboards (milestones, risks, resource allocation). Assist with project reporting and scorecards for EOS L10 meetings. Run daily pulse meetings (tickets + project priorities). Spot bottlenecks and propose process improvements. Facilitate collaboration between service desk and project teams. Set priorities, schedule engineers, update dashboards, send customer/project updates, escalate risks.

Person

Highly organized, assertive, detail-oriented. Experience in service or project coordination and administration

The Benefits of Joining our Team:

Salary - 28,000 - 35,000 based on Experience & Qualifications

Stability - Fulltime Permanent Role, Office based

Career - Professional Development Plan

Certification - Study Leave & Training Support for career progression

Financial - Salary growth in line with career progression

Holidays - 20 Days Annually

Important Details

This is

not a remote role

; you'll work full-time from our
Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Work Location: In person