Job Description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Service Development team!

Softcat's Service Development team is in place to design, develop, introduce, enhance, and communicate the IT services that we offer our customers. The role of the Programme Team is to build new services in line with the Product Team's designs, and to act as a bridge across multiple departments to ensure the service can be released into the portfolio on time and to the right standard, with the best chance of success.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the 1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.





As a Service Development Programme Manager you will be responsible for the definition, documentation, maintenance and release of the services in the Technology Tower that you manage. You will oversee the creation, release and enhancement of these services. You will work closely with senior stakeholders across the business and will lead cross-functional project teams to build services in line with the agreed vision for them, ensuring they are delivered on time and to the highest standards for our customers. You will also work closely with the wider Service Development Team to contribute to improvements in the team's frameworks and documentation.

As Service Development Programme Manager, you'll be responsible for:

Managing the creation, release and enhancement of the services in the Technology Tower you work within. Using principles from both Waterfall and Agile project management methodologies appropriately (including the creation of project plans) to lead cross-functional service project teams to deliver services on time and to the highest standards for our customers. Creating and maintaining the service documentation for the services you manage (such as the Service Description and the information needed by Marketing and Sales Enablement for launch). Collaborating closely with the relevant Service Development Product Manager to ensure you have a thorough understanding of each service in your Technology Tower, including its goals, features and the vision behind it. Assuring the Service Architecture quality of each service you manage, ensuring that the business processes, commercial model, contract pack and service features are accurate, robust, and well communicated to all relevant stakeholders. Acting as the key point of contact within the business for the services you manage.

We'd love you to have

Demonstrable project or programme management experience. Experience working within an organisation focused on services (preferably IT services). Experience working on service documentation (e.g. Service Descriptions) would be advantageous but is not essential. Ability to balance work priorities, organise own workload, work with minimal supervision, work under pressure to meet deadlines, and respond quickly to new situations and changing priorities. A commitment to high standards of quality in everything you do, including strong attention to detail. Demonstrable experience of working on fast-paced, Agile-delivered projects and of the "fail-fast" approach. A can-do attitude to resolving challenges which threaten project progress. Ability to develop and maintain relationships within a team made up of many different roles.




We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:


Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.



If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/





Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.